Categoriescultural mindset, Leadership, Planning for CX, Podcasting Episode 69 – Conversation with Sarah Toms Posted on Posted onOctober 22, 2019By Kristina Evey Sarah E. Toms is executive director and co-founder of Wharton Interactive. She has spent more than twenty years as a … Read MoreEpisode 69 – Conversation with Sarah Toms
Categoriescultural mindset, Customer Experience, Perception In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours Posted on Posted onJuly 16, 2018July 16, 2018By Kristina Evey Customer Perspective is really the only thing that matters in Customer Experience (CX) work. I know this seems a bit … Read MoreIn Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours
Categoriescultural mindset, Culture, Customer Experience, Customer loyalty, Leadership Culture’s Impact on Customer Experience Posted on Posted onMay 1, 2018May 1, 2018By Kristina Evey Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture … Read MoreCulture’s Impact on Customer Experience
Categoriescultural mindset, Customer Experience Management, Customer service, good customer service Make Customer Service a Habit Posted on Posted onOctober 18, 2016October 17, 2016By Kristina Evey Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit
Categoriescultural mindset, Customer Experience Management, customer satisfaction Tips to Improve Customer Service Posted on Posted onJuly 15, 2015July 15, 2015By Kristina Evey Bottom line, businesses that deliver memorable customer experiences are the ones that become more profitable. Here are this week’s tips … Read MoreTips to Improve Customer Service
Categoriescultural mindset, Customer Experience Management, Customer loyalty, Customer service, Uncategorized Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience Posted on Posted onJanuary 13, 2015January 13, 2015By Kristina Evey Resolutions Don’t Work… HABITS Do First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience
Categoriescultural mindset, Customer Experience Management, internal customers, Leadership, Uncategorized Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture Posted on Posted onJuly 9, 2014July 9, 2014By Kristina Evey Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture
Categoriescultural mindset, Customer Experience Management, customer retention, Customer service Customer Service Mindset Tips for the Small Business Owner Posted on Posted onNovember 19, 2012December 12, 2012By Kristina Evey Small Business Owners: Take Heed – Customer Service is All in the Mindset! I work with businesses both large and … Read MoreCustomer Service Mindset Tips for the Small Business Owner
Categoriescultural mindset, Customer service, internal customers, Leadership Would You Give Your Staff Your Revenue For a Day? Posted on Posted onOctober 23, 2012December 12, 2012By Kristina Evey Since you’ve been reading my posts for quite a while, you’ll most likely remember that one of the things that … Read MoreWould You Give Your Staff Your Revenue For a Day?
Categoriescultural mindset, Customer Experience Management, Customer loyalty, customer satisfaction, Customer service Customer Loyatly – Make the Experience Memorable Posted on Posted onJune 4, 2012By Kristina Evey Customer satisfaction and loyalty depends really on one thing… how memorable you make the experience. Businesses and staff that bring … Read MoreCustomer Loyatly – Make the Experience Memorable
Categoriescultural mindset, Customer service, good customer service, improve customer service Customer Service Provides Value Posted on Posted onDecember 14, 2010By Kristina Evey Recognize the Big Picture…. I was recently paying a bill to a medical group with whom my family seeks medical … Read MoreCustomer Service Provides Value
Categoriescultural mindset, Customer Experience Management, good customer service How to Make Your Customers WANT to Give You Money Posted on Posted onJune 18, 2010By Kristina Evey I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the … Read MoreHow to Make Your Customers WANT to Give You Money
Categoriescultural mindset, Customer Experience Management, customer satisfaction Improve Customer Service by Holding Staff Accountable Posted on Posted onFebruary 19, 2010By Kristina Evey Dear Manager, Managing the customer experience and my ability to improve the customer service I deliver will now be my … Read MoreImprove Customer Service by Holding Staff Accountable
Categoriescultural mindset, Customer Experience Management, customer satisfaction, improve customer service Customer Experience Management – Practice What You Preach Posted on Posted onFebruary 18, 2010By Kristina Evey Dear Employer – Customer Experience Management has been a hot topic around our company lately. You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach
Categoriescultural mindset, Customer service, Leadership Guest Blog Post – The Customer Centric Leader Posted on Posted onJanuary 28, 2010By Kristina Evey Guest Blogger – Jennifer V. Miller Many companies aspire to customer service greatness, but few achieve it. Why? One reason … Read MoreGuest Blog Post – The Customer Centric Leader
Categoriescultural mindset Are You a Stodgy Professional or a Real Problem Solver? Posted on Posted onDecember 2, 2009By Kristina Evey In putting the final touches on a presentation I’m making later this afternoon, I recognize the fact that I need … Read MoreAre You a Stodgy Professional or a Real Problem Solver?
Categoriescultural mindset, customer satisfaction, Customer service, good customer service Offer to Make Your Customer’s Load a Bit Lighter Posted on Posted onNovember 13, 2009By Kristina Evey Yesterday I had two great customer service experiences. Two completely different scenarios, but the same premise of providing excellent customer … Read MoreOffer to Make Your Customer’s Load a Bit Lighter
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Welcome Customers into Your Home Posted on Posted onOctober 29, 2009By Kristina Evey I was having a morning meeting to review upcoming products at my favorite local coffee house, Epic Coffee in Rockford, … Read MoreWelcome Customers into Your Home
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Customer Satisfaction is Your Fault or Your Glory Posted on Posted onAugust 27, 2009By Kristina Evey I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory
Categoriescultural mindset, customer retention, customer satisfaction, Customer service Do Your Core Values Result in Customer Satisfaction and Service? Posted on Posted onJuly 8, 2009By Kristina Evey Core Values – many of us have heard the term, but do we really know what they are or mean? … Read MoreDo Your Core Values Result in Customer Satisfaction and Service?
