Categoriesbad customer service, Customer Experience, improve customer service, upset customers United Airlines Needs a Lesson in Apologizing Posted on Posted onMarch 14, 2018March 23, 2018By Kristina Evey It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her … Read MoreUnited Airlines Needs a Lesson in Apologizing
Categoriesbad customer service, customer complaints, customer service training, Uncategorized How Bad Customer Service Slashes Your Sales and What to Do About It Posted on Posted onMarch 18, 2015March 18, 2015By Kristina Evey Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server … Read MoreHow Bad Customer Service Slashes Your Sales and What to Do About It
Categoriesbad customer service, Customer Experience Management, Customer loyalty, customer satisfaction, Uncategorized How to Drive Customers Right Into the Arms of Your Competition Posted on Posted onMarch 18, 2014March 11, 2014By Kristina Evey Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition
Categoriesbad customer service, Customer Experience Management, Customer loyalty Customer Service Consistency Is More Important Now Than Ever Before…. Posted on Posted onAugust 8, 2013By Kristina Evey 86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years … Read MoreCustomer Service Consistency Is More Important Now Than Ever Before….
Categoriesbad customer service, Customer Experience Management, upset customers Customers Want Compassion in a Tense Situation Posted on Posted onJune 12, 2013June 12, 2013By Kristina Evey Own Up and Step Up When You Blow It A few weeks ago, you may have seen CNN or been … Read MoreCustomers Want Compassion in a Tense Situation
Categoriesbad customer service, Customer Experience Management, improve customer service, Uncategorized Nail Salon Could Use a Little Polish in Customer Service Training and Skills Posted on Posted onMarch 12, 2013By Kristina Evey I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer … Read MoreNail Salon Could Use a Little Polish in Customer Service Training and Skills
Categoriesbad customer service, customer retention, Customer service, improve customer service Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips) Posted on Posted onFebruary 25, 2013By Kristina Evey How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)
Categoriesbad customer service Did Bad Customer Service Come Through at the Grammys? Posted on Posted onFebruary 11, 2013By Kristina Evey Bad customer service is EVERYWHERE!!! Even at the Grammys! Okay, I’ve just got to get it off my chest…. Something … Read MoreDid Bad Customer Service Come Through at the Grammys?
