The Best Customer Experience Begins with Customer Service Training – Part One

As a business coach for companies, both large and small, that want to deliver a customer service experience to bring … Read MoreThe Best Customer Experience Begins with Customer Service Training – Part One

Nail Salon Could Use a Little Polish in Customer Service Training and Skills

I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer … Read MoreNail Salon Could Use a Little Polish in Customer Service Training and Skills

Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Lego Connects More Than Blocks – It Connects People Through Excellent Customer Service

Connecting with customers is essential to customer loyalty and satisfaction.  It takes a special company, and a special representative, to … Read MoreLego Connects More Than Blocks – It Connects People Through Excellent Customer Service

Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

Small Gestures Build Customer Intimacy I noticed today on the the TripAdvisor Site that there were some reviews for the … Read MoreHampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience