Customer Service – Do You Give Empty Compliments to Your Customer Facing Staff?

Compliments are always good, right? Especially a compliment given to an employee for delivering good customer service, right? Actually…. no. … Read MoreCustomer Service – Do You Give Empty Compliments to Your Customer Facing Staff?

How Bad Customer Service Slashes Your Sales and What to Do About It

Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server … Read MoreHow Bad Customer Service Slashes Your Sales and What to Do About It

Good Business Is About Showing Customers the LOVE Through Good Customer Service

The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer Service

Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Resolutions Don’t Work… HABITS Do   First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Customer Service – Which Comes First – the Customer or Your Staff?

Customer service is an obvious and crucial focus for any company looking for sustainable financial success.  You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?

Excellent Customer Service is PROACTIVELY Connecting the Dots

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots

Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints…  The thing to understand is that the companies that use these … Read MoreCustomer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Never Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

Remember Thank You notes?  The things that we encouraged to write as kids every birthday or holiday when we received … Read MoreNever Under Estimate the Power of a Thank You Note to Boost Customer Loyalty