Kristina Evey, Author at Kristina Evey

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Posted on June 12, 2018November 5, 2018By Kristina Evey

Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional Inside out – Leaders … Read MoreEpisode 001 – Exactly What the Customer Experience IS and Isn’t

Podcasting

Episode 000 – About The Customer Experience Podcast for Business Leaders

Posted on June 12, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, … Read MoreEpisode 000 – About The Customer Experience Podcast for Business Leaders

Core Values, Culture, Customer Experience

Why Core Values Need to Be in Your Customer Experience Focus

Posted on May 15, 2018June 18, 2018By Kristina Evey

Core Values are the fundamental beliefs of a person or organization. My podcast related to core values can be … Read MoreWhy Core Values Need to Be in Your Customer Experience Focus

cultural mindset, Culture, Customer Experience, Customer loyalty, Leadership

Culture’s Impact on Customer Experience

Posted on May 1, 2018May 1, 2018By Kristina Evey

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture … Read MoreCulture’s Impact on Customer Experience

Customer Experience, Customer Experience Management

Poor Customer Experiences Cost You Money

Posted on April 5, 2018By Kristina Evey

How many customers did you lose today? It may be a hard question to answer. The answer may lie in … Read MorePoor Customer Experiences Cost You Money

Customer Experience, Customer Experience Management, Perception

More Customer Effort Drives Customers Away

Posted on March 27, 2018March 27, 2018By Kristina Evey

C-Suite – Question for you: I’ll never tell you NOT to delight your customers, but what would happen if you … Read MoreMore Customer Effort Drives Customers Away

Customer Experience, good customer service, internal customers, Leadership, Uncategorized

CEX Leadership – Walk a Day in the Shoes of Your Staff

Posted on March 22, 2018March 23, 2018By Kristina Evey

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreCEX Leadership – Walk a Day in the Shoes of Your Staff

bad customer service, Customer Experience, improve customer service, upset customers

United Airlines Needs a Lesson in Apologizing

Posted on March 14, 2018March 23, 2018By Kristina Evey

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her … Read MoreUnited Airlines Needs a Lesson in Apologizing

Culture, Customer Experience Management, Leadership, Perception

Bridge the Gap of Customer Experience Perception

Posted on March 8, 2018March 22, 2018By Kristina Evey

Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in … Read MoreBridge the Gap of Customer Experience Perception

Customer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized

Listening to Customers Tells You Everything You Need to Know…

Posted on December 5, 2017December 5, 2017By Kristina Evey

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

Customer Experience Management

Branding and Quantity Imply Consistency

Posted on November 29, 2017By Kristina Evey

Consistency is key in many things… but I’m hard pressed to find an area as impactful as the Customer Experience. … Read MoreBranding and Quantity Imply Consistency

Customer Experience Management, Leadership

Customer Experience Lessons from a Crew Regatta

Posted on November 20, 2017November 20, 2017By Kristina Evey

Customer Experience Requires Teamwork Teamwork was the focus of my weekend recently. Two of my kids just finished their last … Read MoreCustomer Experience Lessons from a Crew Regatta

Customer Experience Management

The Most Important Thing in Customer Experience? The Customer Perspective

Posted on May 18, 2017By Kristina Evey

We make decisions every day, every hour, about how to run our business – how to make it better, how … Read MoreThe Most Important Thing in Customer Experience? The Customer Perspective

cultural mindset, Customer Experience Management, Customer service, good customer service

Make Customer Service a Habit

Posted on October 18, 2016October 17, 2016By Kristina Evey

Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit

Customer Experience Management, Customer loyalty, customer satisfaction

Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Posted on February 17, 2016By Kristina Evey

Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Culture, Customer Experience Management, Podcasting

The Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Posted on October 15, 2015November 5, 2018By Kristina Evey

Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason. The Customer Experience … Read MoreThe Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Customer Experience Management

Costco Provides a Fabulous Customer Experience Example to Follow

Posted on September 22, 2015September 21, 2015By Kristina Evey

It was an ordinary work day filled with phone conferences and content creation. Hours spent on the phone and on … Read MoreCostco Provides a Fabulous Customer Experience Example to Follow

Customer Experience Management, Customer service, Podcasting

Transforming the Customer Experience Podcast is HERE!!!

Posted on September 9, 2015November 5, 2018By Kristina Evey

After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition! I’ve taken the ideas, the … Read MoreTransforming the Customer Experience Podcast is HERE!!!

Podcasting

Episode 4 – Excellent Customer Service Starts From the Inside Out

Posted on September 7, 2015November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just … Read MoreEpisode 4 – Excellent Customer Service Starts From the Inside Out

cultural mindset, Customer Experience Management, customer satisfaction

Tips to Improve Customer Service

Posted on July 15, 2015July 15, 2015By Kristina Evey

Bottom line, businesses that deliver memorable customer experiences are the ones that become more profitable. Here are this week’s tips … Read MoreTips to Improve Customer Service

Author: Kristina Evey

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Episode 000 – About The Customer Experience Podcast for Business Leaders

Why Core Values Need to Be in Your Customer Experience Focus

Culture’s Impact on Customer Experience

Poor Customer Experiences Cost You Money

More Customer Effort Drives Customers Away

CEX Leadership – Walk a Day in the Shoes of Your Staff

United Airlines Needs a Lesson in Apologizing

Bridge the Gap of Customer Experience Perception

Listening to Customers Tells You Everything You Need to Know…

Branding and Quantity Imply Consistency

Customer Experience Lessons from a Crew Regatta

The Most Important Thing in Customer Experience? The Customer Perspective

Make Customer Service a Habit

Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

The Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Costco Provides a Fabulous Customer Experience Example to Follow

Transforming the Customer Experience Podcast is HERE!!!

Episode 4 – Excellent Customer Service Starts From the Inside Out

Tips to Improve Customer Service

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