Kristina Evey, Author at Kristina Evey

Customer Experience Management, Podcasting, Uncategorized

Episode 32 – Make Sure Staff Knows Their Place… of Impact!

Posted on December 18, 2018January 15, 2019By Kristina Evey

Ensuring staff understand how they impact the overall CX is the focus of today’s episode. Areas covered are… Culture Interviewing … Read MoreEpisode 32 – Make Sure Staff Knows Their Place… of Impact!

Core Values, Podcasting, Uncategorized

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Posted on December 12, 2018December 12, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes #27… Does Your Culture Enable and Empower the CX? Culture – it’s simply the way things are done within … Read MoreEpisode 27 – Does Your Culture Empower Great Customer Experiences?

Customer Experience, Podcasting

Episode 26 – Start with the Customer Experience End in Mind

Posted on December 11, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Start Where You Are and With the End in Mind. That is my response when people ask me how … Read MoreEpisode 26 – Start with the Customer Experience End in Mind

Customer Experience, Customer Experience Management, Leadership, Podcasting

Episode 25 – Customer Experience Needs a Seat at the Table

Posted on December 11, 2018January 16, 2019By Kristina Evey

Shownotes… Customer Experience is not just another thing to do. CX is the reason WHY we do the work we … Read MoreEpisode 25 – Customer Experience Needs a Seat at the Table

Podcasting, Uncategorized

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Posted on October 23, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Lack of Momentum. We all know that not moving forward stalls results and focus. So why do we let … Read MoreEpisode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Podcasting

Episode 023 – The Difference Between Customer Success and Customer Experience

Posted on October 16, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were … Read MoreEpisode 023 – The Difference Between Customer Success and Customer Experience

Customer Experience, Customer loyalty, Perception, Podcasting, Uncategorized

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Posted on September 25, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND … Read MoreEpisode 020 – Get Customer Feedback & Insights with Focus Groups

good customer service, improve customer service, internal customers

Customer Service Week is October 1-5, 2018

Posted on September 24, 2018By Kristina Evey

Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. If … Read MoreCustomer Service Week is October 1-5, 2018

Customer service, Podcasting

Episode – 019 Tips for Customer Service Week 2018

Posted on September 18, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer … Read MoreEpisode – 019 Tips for Customer Service Week 2018

customer complaints

Customer Irritation Can Erode Customer Experience

Posted on September 13, 2018September 13, 2018By Kristina Evey

I was recently at a business conference at a highly regarded venue. The presenter was wonderful and provided lots of strategies, … Read MoreCustomer Irritation Can Erode Customer Experience

Customer Experience, Customer Experience Management, Emotional Intelligence

Your Customer Experience MUST Include Empathy

Posted on August 2, 2018August 2, 2018By Kristina Evey

Empathy… We all know what it is and hopefully, many of us display it and receive it on a daily … Read MoreYour Customer Experience MUST Include Empathy

Customer Experience, customer intimacy, Customer loyalty, Empathy, Podcasting

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Posted on July 24, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX Relationships

Podcasting, Uncategorized

Episode 010 – The Last Impression of CX Counts More Than You Realize

Posted on July 23, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes… You never get a … Read MoreEpisode 010 – The Last Impression of CX Counts More Than You Realize

Customer Experience, Customer Experience Management

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Posted on July 17, 2018July 17, 2018By Kristina Evey

Customer Journey Mapping This concept is nothing new… yet so many company leaders have not done it… or – at … Read MoreAn Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Podcasting, Uncategorized

Episode 008 – Creating an Effective Customer Journey Map

Posted on July 16, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or … Read MoreEpisode 008 – Creating an Effective Customer Journey Map

Culture, good customer service, improve customer service, internal customers, Podcasting

Episode 007 – CX Depends on Hiring Right

Posted on July 16, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

cultural mindset, Customer Experience, Perception

In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Posted on July 16, 2018July 16, 2018By Kristina Evey

Customer Perspective is really the only thing that matters in Customer Experience (CX) work. I know this seems a bit … Read MoreIn Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Customer Experience, Customer loyalty, Perception, Podcasting

Episode 005 – CX From the Customer Perspective

Posted on July 16, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are … Read MoreEpisode 005 – CX From the Customer Perspective

Customer loyalty, Podcasting, sales and marketing

Episode 004 – It’s All About the Money

Posted on July 5, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Episode 4 – It’s All About the Money Shownotes: Money and profits – not bad words CX is now recognized … Read MoreEpisode 004 – It’s All About the Money

Core Values, Podcasting

Episode 003 – Integrating Your Core Values Into the Customer Experience

Posted on June 18, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Core Values Build the Company Culture into the Customer Experience Core values serve as the guiding light for how … Read MoreEpisode 003 – Integrating Your Core Values Into the Customer Experience

Author: Kristina Evey

Episode 32 – Make Sure Staff Knows Their Place… of Impact!

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Episode 26 – Start with the Customer Experience End in Mind

Episode 25 – Customer Experience Needs a Seat at the Table

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Episode 023 – The Difference Between Customer Success and Customer Experience

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Customer Service Week is October 1-5, 2018

Episode – 019 Tips for Customer Service Week 2018

Customer Irritation Can Erode Customer Experience

Your Customer Experience MUST Include Empathy

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Episode 010 – The Last Impression of CX Counts More Than You Realize

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Episode 008 – Creating an Effective Customer Journey Map

Episode 007 – CX Depends on Hiring Right

In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Episode 005 – CX From the Customer Perspective

Episode 004 – It’s All About the Money

Episode 003 – Integrating Your Core Values Into the Customer Experience

Get Leadership Tips to enhance your CX Success sent directly to your inbox!