An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Customer Journey Mapping This concept is nothing new… yet so many company leaders have not done it… or – at … Read MoreAn Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Episode 008 – Creating an Effective Customer Journey Map

Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or … Read MoreEpisode 008 – Creating an Effective Customer Journey Map

Episode 007 – CX Depends on Hiring Right

Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Customer Perspective is really the only thing that matters in Customer Experience (CX) work. I know this seems a bit … Read MoreIn Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Episode 005 – CX From the Customer Perspective

Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are … Read MoreEpisode 005 – CX From the Customer Perspective

Episode 003 – Integrating Your Core Values Into the Customer Experience

Shownotes… Core Values Build the Company Culture into the Customer Experience Core values serve as the guiding light for how … Read MoreEpisode 003 – Integrating Your Core Values Into the Customer Experience

Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Shownotes… In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. … Read MoreEpisode 002 – The Impact of Your Corporate Culture on the Customer Experience

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional  Inside out – Leaders … Read MoreEpisode 001 – Exactly What the Customer Experience IS and Isn’t

Episode 000 – About The Customer Experience Podcast for Business Leaders

Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, … Read MoreEpisode 000 – About The Customer Experience Podcast for Business Leaders

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Listening to Customers Tells You Everything You Need to Know…

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…