Kristina Evey, Author at Kristina Evey

Customer Experience, Emotional Intelligence, internal customers, Leadership

Why Employees Quit Managers, Not Jobs

Posted on March 13, 2019By Kristina Evey

You’ve seen the press about managers leaving companies because of their managers, not their jobs. I’ve had two conversations this … Read MoreWhy Employees Quit Managers, Not Jobs

Leadership, Podcasting, Strategy

Episode 42 – Creating a Successful CX Strategy

Posted on March 13, 2019March 13, 2019By Kristina Evey

Bain & Co reports that 80% of companies feel they deliver an excellent customer experience. But, only 8% of their … Read MoreEpisode 42 – Creating a Successful CX Strategy

Customer Experience Management, Podcasting

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Posted on March 7, 2019By Kristina Evey

Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience

employee engagement, internal customers, Leadership, Team, Uncategorized

Treat Your Customer Facing Staff Like Royalty

Posted on February 27, 2019February 27, 2019By Kristina Evey

I’m often asked what I consider the single most important thing to do in Customer Experience work. Lately, my response … Read MoreTreat Your Customer Facing Staff Like Royalty

Customer Experience Management, Podcasting

Episode 40 – The Benefits of Hassle Maps

Posted on February 26, 2019By Kristina Evey

Shownotes – Where are the hassles your customers encounter when using the product or service you provide regardless of who they … Read MoreEpisode 40 – The Benefits of Hassle Maps

customer complaints, customer feedback, Customer loyalty, Perception

Engage Customers, Solve for Hassles, Earn Their Loyalty

Posted on February 21, 2019February 26, 2019By Kristina Evey

Where are the hassles your customers encounter when using the product or service you provide regardless of who they buy … Read MoreEngage Customers, Solve for Hassles, Earn Their Loyalty

B2B, Culture, Customer Experience Management, Podcasting

Episode 39 – Important Nuances of the B2B Customer Experience

Posted on February 20, 2019By Kristina Evey

Shownotes… There are usually more “customers” in the B2B relationship than in B2C. Typically, there will be, among others, … … Read MoreEpisode 39 – Important Nuances of the B2B Customer Experience

employee engagement, internal customers, Podcasting

Episode 38 – Loyal Employees Breed Loyal Customers

Posted on February 12, 2019February 11, 2019By Kristina Evey

Loyal employees are a key factor in developing loyal customers. People do business with those they know, like and trust … Read MoreEpisode 38 – Loyal Employees Breed Loyal Customers

Customer Experience Management, Empathy, Leadership, Podcasting

Episode 37 – Why Your Customers Aren’t Asking You for Help

Posted on February 5, 2019February 5, 2019By Kristina Evey

Shownotes – Why Your Customers Aren’t Asking for Your Help and How to Fix It You’re pretty certain your company … Read MoreEpisode 37 – Why Your Customers Aren’t Asking You for Help

Planning for CX, Podcasting

Episode 36 – Building the Right CX Team

Posted on January 29, 2019January 24, 2019By Kristina Evey

Shownotes… The majority of your Customer Experience works falls on the shoulders of the people you put in charge of … Read MoreEpisode 36 – Building the Right CX Team

Planning for CX, Team

Get the Right People on Your Customer Experience Team

Posted on January 24, 2019By Kristina Evey

Successful teams are made up of the right people. This is true in sports and it is true in Customer … Read MoreGet the Right People on Your Customer Experience Team

Onboarding, Planning for CX, Podcasting

Episode 35 – Tips to Successfully Onboard Your Customers

Posted on January 22, 2019January 17, 2019By Kristina Evey

Shownotes : Plan Your Customer Onboarding – Leave Nothing to Chance The way you onboard your new customers sets the … Read MoreEpisode 35 – Tips to Successfully Onboard Your Customers

Customer Experience Management, Leadership, Uncategorized

Be the Customer Experience Disrupter

Posted on January 17, 2019January 17, 2019By Kristina Evey

Being a business owner or leader requires a paradigm shift around comfort… You must become comfortable with being uncomfortable. Knowing … Read MoreBe the Customer Experience Disrupter

Leadership, Uncategorized

Business Leaders Increase Success When Customer Experience is Clearly Defined and Understood

Posted on January 16, 2019April 15, 2019By Kristina Evey

In a recent podcast, I discuss how CEO’s, C-Suite and Leadership Teams seem to understand the high-level vision of CX, … Read MoreBusiness Leaders Increase Success When Customer Experience is Clearly Defined and Understood

Leadership, Podcasting

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Posted on January 15, 2019January 15, 2019By Kristina Evey

Episode 34 Shownotes: Understand Customer Experience First to Disrupt for CX Changes. CEO’s, C-Suite and Leadership Teams seem to … Read MoreEpisode 34 – Understand Customer Experience First to Disrupt for CX Changes

Customer Experience Management, Podcasting

Episode 33 – The Compounding Effect of CX Efforts

Posted on January 8, 2019January 15, 2019By Kristina Evey

Shownotes: The Compounding Effect of CX Efforts The most important thing in CX? Stick with it Can’t be like … Read MoreEpisode 33 – The Compounding Effect of CX Efforts

Customer Experience, Podcasting

Episode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts

Posted on January 7, 2019January 15, 2019By Kristina Evey

Shownotes: #31 – New Year, New Role, New Focus Phase 1 : Get your own perspective “Shop your company” Talk … Read MoreEpisode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts

internal customers, Uncategorized

Employee Engagement Increases With Understanding Purpose and Impact

Posted on December 18, 2018January 16, 2019By Kristina Evey

Some of the biggest drivers of job satisfaction and employee retention are purpose and impact. Compensation only pays a role … Read MoreEmployee Engagement Increases With Understanding Purpose and Impact

Customer Experience Management, Podcasting, Uncategorized

Episode 32 – Make Sure Staff Knows Their Place… of Impact!

Posted on December 18, 2018January 15, 2019By Kristina Evey

Ensuring staff understand how they impact the overall CX is the focus of today’s episode. Areas covered are… Culture Interviewing … Read MoreEpisode 32 – Make Sure Staff Knows Their Place… of Impact!

Core Values, Podcasting, Uncategorized

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Posted on December 12, 2018December 12, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes #27… Does Your Culture Enable and Empower the CX? Culture – it’s simply the way things are done within … Read MoreEpisode 27 – Does Your Culture Empower Great Customer Experiences?

Author: Kristina Evey

Why Employees Quit Managers, Not Jobs

Episode 42 – Creating a Successful CX Strategy

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Treat Your Customer Facing Staff Like Royalty

Episode 40 – The Benefits of Hassle Maps

Engage Customers, Solve for Hassles, Earn Their Loyalty

Episode 39 – Important Nuances of the B2B Customer Experience

Episode 38 – Loyal Employees Breed Loyal Customers

Episode 37 – Why Your Customers Aren’t Asking You for Help

Episode 36 – Building the Right CX Team

Get the Right People on Your Customer Experience Team

Episode 35 – Tips to Successfully Onboard Your Customers

Be the Customer Experience Disrupter

Business Leaders Increase Success When Customer Experience is Clearly Defined and Understood

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 33 – The Compounding Effect of CX Efforts

Episode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts

Employee Engagement Increases With Understanding Purpose and Impact

Episode 32 – Make Sure Staff Knows Their Place… of Impact!

Episode 27 – Does Your Culture Empower Great Customer Experiences?

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