Kristina Evey, Author at Kristina Evey

Customer Experience, Customer Experience Management

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Posted on July 17, 2018July 17, 2018By Kristina Evey

Customer Journey Mapping This concept is nothing new… yet so many company leaders have not done it… or – at … Read MoreAn Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Podcasting, Uncategorized

Episode 008 – Creating an Effective Customer Journey Map

Posted on July 16, 2018November 5, 2018By Kristina Evey

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Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or … Read MoreEpisode 008 – Creating an Effective Customer Journey Map

Culture, good customer service, improve customer service, internal customers, Podcasting

Episode 007 – CX Depends on Hiring Right

Posted on July 16, 2018November 5, 2018By Kristina Evey

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Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

cultural mindset, Customer Experience, Perception

In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Posted on July 16, 2018July 16, 2018By Kristina Evey

Customer Perspective is really the only thing that matters in Customer Experience (CX) work. I know this seems a bit … Read MoreIn Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Customer Experience, Customer loyalty, Perception, Podcasting

Episode 005 – CX From the Customer Perspective

Posted on July 16, 2018November 5, 2018By Kristina Evey

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Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are … Read MoreEpisode 005 – CX From the Customer Perspective

Customer loyalty, Podcasting, sales and marketing

Episode 004 – It’s All About the Money

Posted on July 5, 2018November 5, 2018By Kristina Evey

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Episode 4 – It’s All About the Money Shownotes: Money and profits – not bad words CX is now recognized … Read MoreEpisode 004 – It’s All About the Money

Core Values, Podcasting

Episode 003 – Integrating Your Core Values Into the Customer Experience

Posted on June 18, 2018November 5, 2018By Kristina Evey

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Shownotes… Core Values Build the Company Culture into the Customer Experience Core values serve as the guiding light for how … Read MoreEpisode 003 – Integrating Your Core Values Into the Customer Experience

Core Values, Customer Experience, Podcasting

Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Posted on June 13, 2018November 5, 2018By Kristina Evey

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Shownotes… In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. … Read MoreEpisode 002 – The Impact of Your Corporate Culture on the Customer Experience

Podcasting

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Posted on June 12, 2018November 5, 2018By Kristina Evey

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Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional Inside out – Leaders … Read MoreEpisode 001 – Exactly What the Customer Experience IS and Isn’t

Podcasting

Episode 000 – About The Customer Experience Podcast for Business Leaders

Posted on June 12, 2018November 5, 2018By Kristina Evey

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Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, … Read MoreEpisode 000 – About The Customer Experience Podcast for Business Leaders

Core Values, Culture, Customer Experience

Why Core Values Need to Be in Your Customer Experience Focus

Posted on May 15, 2018June 18, 2018By Kristina Evey

Core Values are the fundamental beliefs of a person or organization. My podcast related to core values can be … Read MoreWhy Core Values Need to Be in Your Customer Experience Focus

cultural mindset, Culture, Customer Experience, Customer loyalty, Leadership

Culture’s Impact on Customer Experience

Posted on May 1, 2018May 1, 2018By Kristina Evey

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture … Read MoreCulture’s Impact on Customer Experience

Customer Experience, Customer Experience Management

Poor Customer Experiences Cost You Money

Posted on April 5, 2018By Kristina Evey

How many customers did you lose today? It may be a hard question to answer. The answer may lie in … Read MorePoor Customer Experiences Cost You Money

Customer Experience, Customer Experience Management, Perception

More Customer Effort Drives Customers Away

Posted on March 27, 2018March 27, 2018By Kristina Evey

C-Suite – Question for you: I’ll never tell you NOT to delight your customers, but what would happen if you … Read MoreMore Customer Effort Drives Customers Away

Customer Experience, good customer service, internal customers, Leadership, Uncategorized

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Posted on March 22, 2018January 16, 2019By Kristina Evey

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

bad customer service, Customer Experience, improve customer service, upset customers

United Airlines Needs a Lesson in Apologizing

Posted on March 14, 2018March 23, 2018By Kristina Evey

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her … Read MoreUnited Airlines Needs a Lesson in Apologizing

Culture, Customer Experience Management, Leadership, Perception

Bridge the Gap of Customer Experience Perception

Posted on March 8, 2018March 22, 2018By Kristina Evey

Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in … Read MoreBridge the Gap of Customer Experience Perception

Customer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized

Listening to Customers Tells You Everything You Need to Know…

Posted on December 5, 2017December 5, 2017By Kristina Evey

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

Customer Experience Management

Branding and Quantity Imply Consistency

Posted on November 29, 2017By Kristina Evey

Consistency is key in many things… but I’m hard pressed to find an area as impactful as the Customer Experience. … Read MoreBranding and Quantity Imply Consistency

Customer Experience Management, Leadership

Customer Experience Lessons from a Crew Regatta

Posted on November 20, 2017November 20, 2017By Kristina Evey

Customer Experience Requires Teamwork Teamwork was the focus of my weekend recently. Two of my kids just finished their last … Read MoreCustomer Experience Lessons from a Crew Regatta

Author: Kristina Evey

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Episode 008 – Creating an Effective Customer Journey Map

Episode 007 – CX Depends on Hiring Right

In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Episode 005 – CX From the Customer Perspective

Episode 004 – It’s All About the Money

Episode 003 – Integrating Your Core Values Into the Customer Experience

Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Episode 000 – About The Customer Experience Podcast for Business Leaders

Why Core Values Need to Be in Your Customer Experience Focus

Culture’s Impact on Customer Experience

Poor Customer Experiences Cost You Money

More Customer Effort Drives Customers Away

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

United Airlines Needs a Lesson in Apologizing

Bridge the Gap of Customer Experience Perception

Listening to Customers Tells You Everything You Need to Know…

Branding and Quantity Imply Consistency

Customer Experience Lessons from a Crew Regatta

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