Episode 001 – Exactly What the Customer Experience IS and Isn’t

Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional  Inside out – Leaders … Read MoreEpisode 001 – Exactly What the Customer Experience IS and Isn’t

Episode 000 – About The Customer Experience Podcast for Business Leaders

Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, … Read MoreEpisode 000 – About The Customer Experience Podcast for Business Leaders

Listening to Customers Tells You Everything You Need to Know…

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

The Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason.  The Customer Experience … Read MoreThe Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Episode 4 – Excellent Customer Service Starts From the Inside Out

Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just … Read MoreEpisode 4 – Excellent Customer Service Starts From the Inside Out