Episode 62 – Treat Your Customer Service Representatives Like Royalty

Customer Self Help options and channels are on the rise – Studies suggest that as many  as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty

Episode 60 – Customer Service Expert Shep Hyken Shares His Insights

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights

Episode 57 – Thomas Hollmann Discusses CX Services Growth

Shownotes… This episode addresses Services Growth – transforming an organization’s focus from selling products to building and establishing customer relationships … Read MoreEpisode 57 – Thomas Hollmann Discusses CX Services Growth

Episode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success

Shaun Belding is a leading global expert and speaker on customer experience, leadership and building positive workplaces. He is the … Read MoreEpisode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success

Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Episode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

Shownotes… Are You Considering Hiring a Chief Customer Officer or Director of Customer Experience? Ask your leadership team if it … Read MoreEpisode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read MoreEpisode 48 – Anne Bakstad Shares Employee Experience Practices and Insights