Self-Auditing Your Company’s Customer Experience for Value Opportunities Pays Off

It should old news to you by now that focusing on Customer Experience(CX) drives sales and customer loyalty. What stymies … Read MoreSelf-Auditing Your Company’s Customer Experience for Value Opportunities Pays Off

Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX

Lynn Hunsaker, CCXP, is Chief Customer Officer of ClearAction Continuum where she co-founded its flagship ClearAction Value Exchange as a … Read MoreEpisode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX

Episode 64 – A Conversation with Customer Service Expert Jeff Toister

Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service Expert Jeff Toister

Episode 63 – Preventing Customer Churn and Winning Back Lost Customers

Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers

Episode 62 – Treat Your Customer Service Representatives Like Royalty

Customer Self Help options and channels are on the rise – Studies suggest that as many  as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty

Episode 60 – Customer Service Expert Shep Hyken Shares His Insights

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights

Episode 57 – Thomas Hollmann Discusses CX Services Growth

Shownotes… This episode addresses Services Growth – transforming an organization’s focus from selling products to building and establishing customer relationships … Read MoreEpisode 57 – Thomas Hollmann Discusses CX Services Growth

Episode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success

Shaun Belding is a leading global expert and speaker on customer experience, leadership and building positive workplaces. He is the … Read MoreEpisode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success

Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Episode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

Shownotes… Are You Considering Hiring a Chief Customer Officer or Director of Customer Experience? Ask your leadership team if it … Read MoreEpisode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience