Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience

No Matter What Your Job Title Is – You Are a Customer Experience Officer

Disregard the title on your business card. That’s right, whatever title you currently have, disregard it.  It doesn’t matter if … Read MoreNo Matter What Your Job Title Is – You Are a Customer Experience Officer

Customer Service Hiring- 4 Common Mistakes Small Business Owners Make an How to Avoid Them – Part 1

Small business owners are more aware today than ever that the success of their business lies largely in the level … Read MoreCustomer Service Hiring- 4 Common Mistakes Small Business Owners Make an How to Avoid Them – Part 1

Patient Centered Care – How Two Broken Bones Identified a Language Barrier

Every industry or field of business has it’s own jargon, we all know that.  But do your customers speak it … Read MorePatient Centered Care – How Two Broken Bones Identified a Language Barrier

Customer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction

Companies and businesses make mistakes.  That’s fine.  Customers expect them from time to time.  Customers are actually much more patient … Read MoreCustomer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction

What to do With That Complimentary Letter for Good Customer Service

So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service

Straight Talk on Customer Service from Larry Winget

Call It Customer Service, Customer Satisfaction, or Customer Loyalty.  We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget