Loyal Customer Relationships – Do You Derail It Before You Even Start?

Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?

Customer Service Skills Make an Impact on Profits

Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference … Read MoreCustomer Service Skills Make an Impact on Profits

What Responsiblity Does the Customer Have in Service?

Are customers responsible for the service they receive? Unless you’ve been living in a literal cave for the past few … Read MoreWhat Responsiblity Does the Customer Have in Service?

Customer Service, Core Values, and Leadership – Walk the Walk

Here’s an excerpt from the action guide Creating a Customer Centric Culture that is soon to be launched.  I’m posting … Read MoreCustomer Service, Core Values, and Leadership – Walk the Walk

Improving Customer Service – The Three Most Important Things

I recently had the privilege to interview Mark Sanborn, author and speaker about leadership, service strategy and turning the ordinary … Read MoreImproving Customer Service – The Three Most Important Things