How to Make Your Customers WANT to Give You Money

I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the … Read MoreHow to Make Your Customers WANT to Give You Money

Are Thank You Notes to Business Customers Silly?

Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?

Top Ten List to Improve Customer Service and Satisfaction

Dear Customer Service Leader: It’s us, your staff.  You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction

What Can Your Business Learn From a Carpet Cleaner?

While I was having my morning coffee and watching the first few minutes of a talk show to start my … Read MoreWhat Can Your Business Learn From a Carpet Cleaner?