Integrity Builds Customer Satisfaction, Service, and Loyalty

Customer loyalty is a direct result of the integrity displayed by the company. Integrity – adherence to moral and ethical … Read MoreIntegrity Builds Customer Satisfaction, Service, and Loyalty

Managing the Customer Experience is Good Business

Customer Experience Management is Good Business When we consider customer service and it’s basic premise, it really comes down to … Read MoreManaging the Customer Experience is Good Business

Deliver Excellent Service Always-Value Add with Purchase Points

The ability to make each customer feel as if they are the most important customer – this is the experience … Read MoreDeliver Excellent Service Always-Value Add with Purchase Points

Excellent Customer Service is the Best Prescription

I love being a mom more than anything else in the whole world, even chocolate.  But, one of the things … Read MoreExcellent Customer Service is the Best Prescription