Hospitality Advice on Service – Do You Have Guests or Customers?

Hospitality dictates that customers are “Guests”in our business We all strive to excel in customer experience management.  Judging by my … Read MoreHospitality Advice on Service – Do You Have Guests or Customers?

Would You Like to Improve the Customer Experience?

Customer experience management comes down to positively enhancing the feelings that the customer has when they do business with us. … Read MoreWould You Like to Improve the Customer Experience?

Improve Customer Service by Holding Staff Accountable

Dear Manager, Managing the customer experience and my ability to improve the customer service I deliver will now be my … Read MoreImprove Customer Service by Holding Staff Accountable

Customer Experience Management – Practice What You Preach

Dear Employer – Customer Experience Management has been a hot topic around our company lately.  You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach

Set the Expectation for Quality Customer Service

Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service

Dear Employer, Your Staff Has a Wish List…..

Dear Employer, It’s us… your staff.  You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..