Celebrate and Share Your Customer Service Efforts – with Worms

Customer service and satisfaction consultants often advise clients to share and celebrate our successes.  It’s wonderful when someone on our … Read MoreCelebrate and Share Your Customer Service Efforts – with Worms

Train Your Staff to Improve Like Athletes – Continually

When athletes break their own records or win that “big game”, do they stop training for the next event?  No. … Read MoreTrain Your Staff to Improve Like Athletes – Continually

Customer Service Issues? Try Managing the Customer’s Expectations

Not adequately managing the expectations of the customer can have a negative impact on their decision to do business with … Read MoreCustomer Service Issues? Try Managing the Customer’s Expectations

Win Customers Back by Delivering Excellent Customer Service

“We’ve had customers leave us because of a lower price, then return to us because of the better service we … Read MoreWin Customers Back by Delivering Excellent Customer Service

Poor Customer Service – Whose Fault is It?

Who is to Blame for Poor Customer Service – Management or the Staff Themselves? This was the question posed on … Read MorePoor Customer Service – Whose Fault is It?

5 Star Customer Service at the Apple Orchard

Small businesses have just as much to gain by superior customer service as large companies do. I was out today … Read More5 Star Customer Service at the Apple Orchard