Offer to Make Your Customer’s Load a Bit Lighter

Yesterday I had two great customer service experiences.  Two completely different scenarios, but the same premise of providing excellent customer … Read MoreOffer to Make Your Customer’s Load a Bit Lighter

Can You Use Social Media To Reach More of Your Customers?

Are you looking for the newest way to connect with your customers?  Well, since you are on the internet reading … Read MoreCan You Use Social Media To Reach More of Your Customers?

Improve Customer Satisfaction by Avoiding Jargon or Industry Terms

We’ve all done it.  We’ve used acronyms and terms that are specific to our world.  Be it financial, medical, industrial … Read MoreImprove Customer Satisfaction by Avoiding Jargon or Industry Terms

Support Your Staff – Your Customer Satisfaction Depends on it!

Yesterday, I was shopping at one of my favorite department stores, Kohls. I frequently shop there because their selection is … Read MoreSupport Your Staff – Your Customer Satisfaction Depends on it!