Improving Customer Service with Apologies Instead of Cash

There is an article posted today on www.dailymail.co.uk that will be surprising to many.  It states that when resolving a … Read MoreImproving Customer Service with Apologies Instead of Cash

The Customer Experience Tells the Story – Good or Bad

There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad