Customer Satisfaction is Your Fault or Your Glory

I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory

Great Follow Up Example that Increased Customer Satisfaction

The other day, I ordered some nutritional supplements from a source that was recommended to me, Prograde Nutrition. I had … Read MoreGreat Follow Up Example that Increased Customer Satisfaction

Make the Ordinary Customer Experience Unforgettable!

How many weddings have you attended that follow roughly the same routine?  The guests gather in the church or wedding … Read MoreMake the Ordinary Customer Experience Unforgettable!