“Friendliness” Ranks High for Customer Satisfaction

When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based … Read More“Friendliness” Ranks High for Customer Satisfaction

Be Customer-Centric: Both Internally and Externally

Everyone knows the buzzword and implications of being “Customer Centric.”  It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally

Be Customer Centric: Learn Your Customer’s Names

“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names

Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Increase Your Customer Satisfaction Levels! SMILE!!

A smile is a universally known and understood gesture.  It transcends all languages and cultures. It speaks loudly to your … Read MoreIncrease Your Customer Satisfaction Levels! SMILE!!

Informed Teams Result in Happy Customers!

The best way to have your team members and associates truly be able to answer questions from your customers is … Read MoreInformed Teams Result in Happy Customers!