Handle Your Angry Customers with Empathy

Customer satisfaction is the determining factor in most business decisions.  When people spend their money, they want to be certain … Read MoreHandle Your Angry Customers with Empathy

Strengthen Your Customer Relationships

An article in yesterday’s Examiner.com, Best Practice PR:Keeping Customers reinforces the fact that successful businesses are looking for ways to … Read MoreStrengthen Your Customer Relationships

Businesses Grow by Distinguising Their Level of Service

It is so important to recognize that the level of customer service that your organization provides will play a huge … Read MoreBusinesses Grow by Distinguising Their Level of Service

Customer Satisfaction and Retention Should Be Your Focus in 2009

More important, cuts should never negatively impact the customer. In fact, Molloy said, in a time like this, it’s critical … Read MoreCustomer Satisfaction and Retention Should Be Your Focus in 2009

Tips for Successful and Postive Customer Relationships

“Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities … Read MoreTips for Successful and Postive Customer Relationships

Great Customer Service…. Do You Really Deliver It?

In so many of my conversations with business people, they are quick to agree that customer service is more important … Read MoreGreat Customer Service…. Do You Really Deliver It?

Offer Up Your Help…… Connect the Dots for Your Customer

I just had two very completely different experiences with two stores.  I was on the phone trying to locate two … Read MoreOffer Up Your Help…… Connect the Dots for Your Customer

We Are All in Sales….. Like It or Not

The perception of your company’s customer service is only as strong as it’s weakest link.  Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not