Keep Social Networking Sites in Mind When Handling Your Customers

The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to … Read MoreKeep Social Networking Sites in Mind When Handling Your Customers

How Much Does a Bad Attitude in Customer Service Cost You?

We’ve all had bad days.  The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?