Establishing Superior Customer Service is a PROCESS, not an Event

In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff … Read MoreEstablishing Superior Customer Service is a PROCESS, not an Event

Even with technology and data, the human touch is critical

In a recent article by Joseph Michelli,  the benefits of being able to anticipate the needs of the customer and providing … Read MoreEven with technology and data, the human touch is critical