Working with Kristina as a consultant nurtured a corporate awareness around establishing a customer focused mind set and culture for our eCommerce business model. With her direction and customer centric expertise she helped guide us from a task driven service model to a model that serves as a strategic asset for the company. We were able to strengthen the relationships we have with our customers and design experiences centered on making doing business with us simple and easy. Thank you Kristina!
Anna Fontaine,
Steelcase Store.com
Businesses and organizations need people who have vision and can guide them to the successful achievement of that vision. Kristina will measurably add value to any organization that will choose to use her services, embrace her knowledge and incorporate her advice. The results will be a measurable retention of customers and greater satisfaction of staff serving your customers.
Bruce R. Matza,
President, Innovations in Management LLC
Kristina’s expertise in health care and customer service goals creates a unique quality that blends all aspects of business to ensure positive customer experiences. She has excellent skills in creating and sustaining long term business relationships.
Tom Peterson, MD
Medical Director of Quality and Healthier Communities, Spectrum Health
Kristina is an absolute delight as a group speaker! The wisdom level imparted within a brief time frame leaves the audience clamoring for more. Her message was poignant, extremely knowledgeable and perfect for the occasion. She has a unique talent for immediately establishing a comfort level with listeners. I kept wishing my whole company team had been there.
Dan Banta
Account executive , Fusion IT LLC
Kristina analyzes the functionality of the business and service from the perspective of the customer. She stresses that all levels must present a united mindset in order to have a successful customer service program.
Theresa Osborne, MD
Physician Site Leader, Michigan Medical, PC
Customer Focus is what Kristina emphasizes in all areas of business. If the needs of the customer are not being addressed, the process will be restructured.
Steven Linder,
President, SRI Coaching International
Kristina quickly acknowledges how important it is for our company to have an excellent customer relationship. She supplied us with the goals necessary to build our confidence to strengthen our relationships with these tougher clients. By following her advice, we have improved our relationships with all custumers. Kristina taught us to be proactive in customer service and how to make the necessary decisions not to be destructive in a crisis situation.
Mike Conkright
Owner, Professional Pest Management