What’s all the fuss about the customer experience? This episode explains why the successful companies are using the Customer Experience as a strategic advantage, building a loyal customer base, and increasing their profits. If you aren’t thinking along these lines, you are leaving money on the table!Continue Reading –
I was asked to review an article post written by a colleague in my field. The premise was that customer loyalty is a thing of the past. His point was that consumer demographics have changed, the economic situation has created a different mindset, and that while customers areContinue Reading –
Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after the initial contact.
Customer service is connecting the person with the product. It’s about making sure that clients know that we value their business, even if they have not yet hadContinue Reading –
The other day my husband and I were driving down the street and we passed a local oil & lube shop. I made the comment that I like that place because they always have cute sayings on their marquee to get people to come and do business with them.Continue Reading –
As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about customer satisfaction,customer service skills, and training. She really makes it a wonderful customer experience. I realized why I’ve stayed with the same hair stylist for more than 7 years……
I ALWAYSContinue Reading –
The ability to make each customer feel as if they are the most important customer – this is the experience customers crave. Everyone knows they are not your only customer, but if they felt that they were important to you when they last did business with your company, they willContinue Reading –
Customer experience management comes down to positively enhancing the feelings that the customer has when they do business with us. The simple way we phrase things can make a big impact on the feeling that the customer has during our interactions.
I’d like to share with you aContinue Reading –
Managing the customer experience and my ability to improve the customer service I deliver will now be my main focus in the upcoming year. My supervisor just gave me my annual performance evaluation and I noticed that 50% of the review focused on customer service and a customer centricContinue Reading –
There is an article in the Post Tribune today that proves a very good point – People don’t value your product or service that you sell nearly as much as the experience you provide for them.
The industry that is spotlighted in this article is the gaming industry. Right off theContinue Reading –