Transforming the Customer Experience

Customer Centric Conversations

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CUSTOMER EXPERIENCE MANAGEMENT STRATEGIES DESIGNED TO CREATE THE COMPETITIVE EDGE IN CUSTOMER SERVICE, SATISFACTION AND RETENTION!

  • Do you wish that you had expert advice on how to improve customer service?
  • Do you want to know exactly why your customers are leaving?
  • Do you wish that you had the opportunity to sit down with the leading advisors to successful companies and ask them how to develop quality customer relationships that will increase your profits?
  • Would you like to discover how to better connect with your customers?
  • As a small business leader, do you wish that you had insight as to how to transform your customer service experience?
  • Would you like the direct answers and strategies to increase customer loyalty and retention?
  • Have you ever wanted to hire a top notch consultant for your small business, but their “Per Hour” fees were prohibitive?

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GET OVER EIGHT HOURS OF BUSINESS AND PROFIT BUILDING ADVICE TAILORED DIRECTLY TO YOU, THE SMALL BUSINESS LEADER!

After listening to any ONE of these CDs, you’ll have immediate new insight on how to build loyalty, revenue, and profits among your current customers. You’ll be able to take ideas from all of these experts and apply them to your current business model and take your business from “Status Quo” to one of “Continued Excellence!”

ACTION STEPS AND STRATEGIES DIRECTLY FROM THE LEADERS AND EXPERTS IN CUSTOMER SATISFACTION AND RETENTION!

In these audios, You’ll Learn:

  • How to Best Measure Customer Satisfaction
  • Exactly What Customers are Looking For
  • Why Customer Satisfaction is NOT Being Delivered
  • What is the FIRST Thing You Should Do to Deliver Excellent Service
  • How to Improve Both Customer Service and Customer Retention
  • The Best Ways to Nurture Your Valued Customer Relationships
  • How to Motivate Your Staff and Teams to Deliver Excellent Service and How to Get Their Buy In
  • How to Reinforce Customer Service and Satisfaction in the Minds of Your Front Line Supervisors and Staff
  • And Much, Much, MORE!

MEET THE LEADING EXPERTS YOU’LL BE HEARING AND LEARNING DIRECTLY FROM:

Mark SanbornMark Sanborn is president of Sanborn and Associates, an idea studio dedicated to developing leaders in business and in life, and an internationally known speaker and best selling author on the topics of high impact leadership, remarkable performance and extraordinary customer service.As president of Sanborn and Associates, Mark is a recognized thought leader on leadership and helping individuals and organizations turn the ordinary into the extraordinary. But more than this, the mission of Sanborn and Associates is to transform knowledge into application to create a generation of leaders who make a positive difference, regardless of title both in business and in life.He’s also the author of several business books, including You Don’t Need a Title to be a LeaderHow Anyone Anywhere Can Make a Positive Difference, and The Fred FactorHow Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary.


Scott McKainScott McKain has proven that the concepts he presents actually work in the real world. He’s the vice-president and chairman of the board of Obsidian Enterprises, the co-founder of the Value Added Institute, a think tank exploring the world of the customer experiences and creating enhanced client loyalty and revenue for visionary organizations.He’s also the author of two No. 1 best sellers, All Business is Show Business and What Customers Really Want. His most recent book is currently out, called The Collapse of Distinction, Stand Up, Stand Out and Move Up While Your Competition Fails.


Joe CallowayJoe Calloway is a partner in Engage Consulting Group and a business writer and nationally known speaker on best business practices. His client list reads like a Who’s Who in Business. From Saks Fifth Avenue and BMW to American Express and IBM, a wide range of companies depend on Joe for insight into today’s marketplace.

Sales and Marketing Magazine called Joe an expert on developing customer focus teams. A national customer services advisory board called Joe “One of the most innovator and compelling people in customer service.”Joe is also the author of best selling business books, including Becoming a Category of One, which received rave reviews from the New York Times, Retailing Today, Publisher’s Weekly and many others.


Lisa FordLisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and governments. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change.

She is the author of the video tape series How to Give Exceptional Customer Service, the No. 1 selling business tapes in the United States for over three years. Her other videos and audio tapes includeDeveloping a Customer Retention ProgramBuilding a Customer Driven Organization, The Manager’s Role and Personal Power. Her recent book is Exceptional Customer Service, Going Beyond Good Service to Exceed the Customer’s Expectations.

Lisa designs content personalized to the audience and the issues that they face. Her experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente and many others. In 2002 Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She was one of 170 speakers who have been honored over 30 years.


Shep HykeShep Hyken is a speaker and author who helps companies build loyal relationships with customers and employees. He’s the author of Moments of Magic and The Loyal Customer, as well as the creator of the customer focus program, which helps clients develop a customer service culture and loyalty mindset.
He’s also the author of the new book The Cult of the Customer – How to Create an Amazing Customer Experience to Turn Satisfied Customers into Customer Evangelists.His wide variety of clients range from smaller companies to such corporate giants as American Airlines, General Motors, IBM, Kraft, Marriott, Toyota, Verizon and many more.


Larry WingetLarry Winget is the bestselling author of Shut-Up, Stop Whining and Get a LifeIt’s Called Work for a Reason. He teaches universal principles that will work for any one in any business at any time and he does it by telling stories. He believes that most of us have complicated life and business way too much, take them way too seriously and just need to lighten up, take responsibility and keep it all in perspective.

He is the trademarked “Pit Bull of Personal Development “and the “World’s Only Irritational Speaker.” Larry is a four time New York Times/Wall Street Journal bestselling author. He’s also a member of the International Speaker Hall of Fame. He’s a regular contributor on many news shows on the topics of money, personal success and business and a New York Times bestseller.

He’s also author of the new books No Time for Tact, 365 Days of the Wit, Words and Wisdom of Larry Winget, and a very important book, Your Kids are Your Own Fault, A Guide to Raising Responsible, Productive Adults.


Arnold SanowArnold Sanow is a nationally renowned business, communications, customer relations and workplace relationship expert who speaks and consults. He works with his clients to provide them with the tools, techniques and solutions to improve and maximize individual and organizational performance to promote a more positive, productive and profitable organization.

Recently he was selected as one of the top five best bang for the buck speakers in the USA by Successful Meetings Magazine for 2009. He was also chosen as the outstanding speaker of the year by his peers as the National Speaker’s Association DC chapter.

He is also the author and co-author of five books, to include Getting Along with Anyone Anytime, Anywhere; Eight Keys to Creating Enduring Connections with Customers, Co-Workers and Even Kids and Marketing Boot Camp.


Bruce MatzaBruce Matza brings a wealth of experience in executive leadership, staff and customer retention and customer service. He has over 35 years of experience includes such prominent brands as Neiman Marcus, Walt Disney World, Harrods of London, Marriott, Motorola and Harley Davidson.He is also the author and creator of the customer service assessment and profile “Becoming a Customer Service Star.” This was initially designed for Walt Disney World and has sold over 250,000 copies to organizations worldwide interested in the enhancement of their customer satisfaction initiative.

Bruce is a well known speaker, seminar leader and facilitator. He serves as an advisor for senior executives and physicians interested in further development of their leadership skills and impact on staff performance and customer satisfaction. He’s also been featured in many articles and stories, in addition to being a guest on the NBC Today Show.


Chip BellChip R. Bell is the founder and senior partner of the Chip Bell Group, a consulting firm that helps organizations create sustainable, long-term customer devotion.He has served as a consultant or trainer to such major brands as the Ritz Carlton, the USAA, Hertz, Microsoft, GE and many others. His books on customer service excellence include the co-authored “Take Their Breath Away” and “Knock Your Socks Off – Service Recovery


Phillip Van HooserPhillip Van Hooser is a veteran professional speaker, leadership trainer and author. He presents leadership ideas that transform good leaders into exceptional leaders and new leaders into top performing role models.A former Fortune 500 manager, Phillip has spent years working with employees and executives at all levels to discover what people expect from their leaders and service providers. He knows that successful leadership and customer service are inseparable.

With intensity and excitement, Phillip weaves these real world lessons into leadership keynotes and training presentations that transform executives, managers and support staff into leaders that people consistently choose to follow. He’s also a business author, whose expertise has been published in numerous trade journals and publications, including Investors Business Daily. His latest book, Willie’s Way, 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty presents a proven model for creating an endless stream of loyal repeat customers.


Mark MayberryMark Mayberry is co-author of “Building the Dream Work Force: How to Make Good People Great and Great People Even Better.” Mark understands the driving forces that build profitable companies. Now his revolutionary tactics are energizing companies of all sizes in a wide variety of industries.His keynotes and workshops are entertaining and his message inspires audiences and encourages them to implement his innovative strategies.

Mark’s clients include Marriott, Verizon Wireless, Arby’s’, Fantastic Sam’s, Dominos Pizza, Holiday Inn, Pizza Hut, Nordstrom and many others.


Kevin StirtzKevin Stirtz is “The Amazing Service Guy,” a speaker and trainer who helps companies increase revenue and profits by delivering amazing service. He’s been quoted in such major media as BusinessWeek, The Boston Globe, SmartMoney and The Chicago Sun Times. He’s also the author of More Loyal Customers, 21 Real World Lessons to Keep Your Customers Coming Back.

Kevin has spoken to hundreds of audiences internationally about how to increase customer loyalty by improving customer service. He teaches people how to increase customer loyalty by delivering remarkable service to every customer, every time, with no exceptions. He speaks to companies, associations, non- profits, hospitals and many other groups about how to increase the loyalty with better service.

MP3 AUDIO DOWNLOADS
TRANSCRIPT EBOOK

CONSIDER THE COST OF LOSING JUST ONE OF
YOUR CURRENT CUSTOMERS!

You wouldn’t be losing just today’s sale, but the lifetime value of that customer. Many companies today don’t consider the long term ramifications of customer turnover. Many companies don’t even know WHY they are losing customers.

YOU’LL BE GETTING ADVICE AND STRATEGIES TO BUILD LONG LASTING AND SUSTAINABLE RELATIONSHIPS AND GAIN YOUR CUSTOMER’S BUSINESS AND LOYALTY.
TO HIRE ANY OF OF THESE EXPERTS AND GET THE INFORMATION PROVIDED IN THIS PACKAGE, YOU’D PAY THOUSANDS OF DOLLARS.

All of the insights in this package are geared directly toward small businesses from 1 to 500 employees.

Click the BUY NOW Button and get over EIGHT HOURS of business and profit building advice tailored directly to you, the small business owner!

After listening to any ONE of these CDs, you’ll have immediate new insight on how to build loyalty among your current customers.

You’ll be able to take ideas from all of these experts and apply them to your current business model and take your business from “Status Quo” to one of “Continued Excellence!”

How many times have you just needed someone to give you the exact information you needed in order to better connect with your customers?

Wouldn’t you like to have the experts tell you exactly how to:

  • Improve Customer Service
  • Increase Customer Satisfaction
  • Expand your Customer Base
  • Increase your Customer Retention, Loyalty and Referrals

MP3 AUDIO DOWNLOADS
TRANSCRIPT EBOOK

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