Customer Experience Management Coaching
Coaching offers a fresh perspective to managing the customer experience. With encouragement and a supportive style, coaching allows for the discussion of new ideas and strategies designed to transform the way you connect with your customers. We also identify any areas that need attention and focus and develop strategies to improve where necessary.
Coaching allows business owners, leaders, and managers to work more effectively with their teams; thus, improving the relationships with customers proving them to be more profitable.
Kristina becomes actively engaged with your company and customer experience management challenges in all coaching programs. Her style is supportive, yet she challenges clients to become a better version of themselves. She questions to understand and there is an accountability factor that motivates clients to see their company through the eyes of the customer.
Benefits of coaching programs include:
- Increased profits and business sustainability
- Improvement of critical customer “Touch Points”
- Development of strategies to improve customer satisfaction and retention
- The competitive edge in your field based on service
- Improved customer satisfaction and retention levels
- Strengthened relationships with customers that result in your company being the customers’ sole resource for your goods and services
Client Driven Coaching Program – Three hour and Five hour monthly programs
Every business different challenges in improving the customer service they deliver in addition to their customer satisfaction and retention levels. As a manager, leader, or business owner, the challenges you face daily will be addressed in our phone sessions. I want to give you the strategies and techniques necessary to address your pain points, improve your training, and develop your teams and companies to becoming more customer centric.
In order to realize the benefits of the coaching, we will work closely together and collaboratively address your current challenges and questions. Both the 3 hour and 5 hour programs are conducted over the phone.
These sessions are geared directly to your current challenges and questions and are completely client driven. This program is available in 3 hour and 5 hour continual monthly coaching formats.
5 Hour Continual Monthly Coaching
Customer Experience Mastermind Coaching
- Monthly training calls providing Low Cost to No Cost customer service, satisfaction, and retention strategies curriculum in detail.
- Live open Q&A calls that answer your questions regarding each month’s topic. Get coaching live on the phone and receive guidance on issues relevant to your business.
- Digital MP3 recordings of all calls available to listen online or download.
- Printed Transcripts of all coaching calls will be emailed to you in PDF each month.
- PDF Transcripts of all calls available to read online or download.