Transforming the Customer Experience
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Kristina Evey, Consultant, Speaker, and Trainer, demystifies the Customer Experience to grow both sales and customer loyalty. She works with B2B mid-market companies to make the Customer Experience a strategic initiative and create cohesive alignment and clarity around a Customer and Employee Centric Culture.

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Shownotes…

Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine.

Lifeless, automated, and robotic responses kill the Customer Experience.

Empathy drives connection in relationships. Empathy is the art of understanding and acknowledging a customer’s feelings and needs before trying to find a solution that meets them. When

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Episode 010 – The Last Impression of CX Counts More Than You Realize

Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes…

 

You never get a second chance to make a first impression

The last impression needs as much focus as every other point in the customer journey.

The last impression of their last interaction stays with them until the next time they

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Customer Testimonials

  • Kristina is an absolute delight as a group speaker! The wisdom level imparted within a brief time frame leaves the audience clamoring for more. Her message was poignant, extremely knowledgeable and perfect for the occasion. She has a unique talent for immediately establishing a comfort level with listeners. I kept wishing my whole company team had been there.
  • Businesses and organizations need people who have vision and can guide them to the successful achievement of that vision. Kristina will measurably add value to any organization that will choose to use her services, embrace her knowledge and incorporate her advice. The results will be a measurable retention of customers and greater satisfaction of staff serving your customers.
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