The key to a great customer experience is empowering your staff to take the initiative and work in the best interest of both the customer and your company. This podcast asks some tough questions to make you think in terms of allowing your staff to act as if they own theContinue Reading –
Podcasts to inspire Leaders in Business with strategies to increase profits and build a loyal customer base!
Transforming the Customer Experience is a weekly podcast created for YOU, the business leader, owner, and manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute or down time, this is the place for you. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting and keeping new customers and increasing your profits!
My Latest Podcasts
The way we speak with customers can make or break the customer experience. This podcast episode shares the most effective words and phrases to use when communicating with your customers. By speaking this way, your customers will be glad they made the decision to work with you and your company.Continue Reading –
Turning conventional business models inside out and turning our customers into long term relationships is the key to sustainable financial success. This podcast explains how customers aren’t buying your product or service, but the relationship you are promising them.
Remember, you aren’t the only game in town providing your product orContinue Reading –
Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just as much as the external customers. This episode explains why this essential step is missing in most companies and gives you an action step to get your company on track.Continue Reading –
Customer service skills are a critical component of the overall customer experience. This episode lays out the steps you need to ensure your staff displays the best customer service skills possible.Continue Reading –