Transforming the Customer Experience

Podcasts

Home/PodcastsPage 2

 Podcasts to inspire the C-Suite and Leadership Teams with strategies to increase profits and build a loyal customer base!

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina Evey shares strategies, techniques, tips, and mindsets necessary to implement a successful Customer Experience initiative in your company. This podcast was created for YOU- the C-Suite executives, Directors, Owners, and Leadership Teams looking to grow your loyal customer base and increase sales. If you are looking for RELEVANT and ACTIONABLE advice to unite your Leaders and Staff around driving organic growth in your organization, this is the podcast for YOU!

SaveSave

My Latest Podcasts

Episode 003 – Integrating Your Core Values Into the Customer Experience

Shownotes…

Core Values Build the Company Culture into the Customer Experience

Core values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community.
Core values should be unique to your company.
Core values provide the framework to help

Continue Reading –

Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Shownotes…

In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX.

The Culture definition describes the environment created to achieve that mission and vision. 

This will be something that your staff will FEEL… not have to be shown a mission statement. 

Understand that your staff

Continue Reading –

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Show Notes…

Exactly What the Customer Experience IS and Isn’t

What CEX IS NOT –

Transactional 

Inside out – Leaders deciding making all operational and business decisions based on their own and silo focused priorities.

Short-term – A clear start and end date within six months of each other.

“Flavor of the Month” – Somebody in

Continue Reading –

Episode 000 – About The Customer Experience Podcast for Business Leaders

Show notes –

This short episode shares what this Podcast is all about.

Who is this Podcast for? The C-Suite, Directors, and Leadership Teams of any organization will directly benefit from the tips and strategies shared in this Podcast.

What Will You Get Out of It? The entire concept of the Customer Experience (CEX)

Continue Reading –

Episode 4 – Excellent Customer Service Starts From the Inside Out

Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just as much as the external customers. This episode explains why this essential step is missing in most companies and gives you an action step to get your company on track.

Continue Reading –
"/*" "/*"