Customer Experiences are generated by the feeling of caring that we deliver to our customers. This podcast describes how to create the feeling that each customer is your most important and favorite customer that you’ll come into contact with.Continue Reading –
Podcasts to inspire Leaders in Business with strategies to increase profits and build a loyal customer base!
Transforming the Customer Experience is a weekly podcast created for YOU, the business leader, owner, and manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute or down time, this is the place for you. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting and keeping new customers and increasing your profits!
My Latest Podcasts
These five basic steps to better customer service are the pillars to building better experience for your customers. This podcast explains each step in detail and how to work with your staff to actively engage with you, your company, and your customers. Using these five steps as a foundation willContinue Reading –
Everyone dreams of more customers, more sales, more profits. But would your business survive that growth? This podcast walks you through the dream of growth and helps you take a hard look at the areas you need to consider focusing on to be sure you grow effectively and don’t everContinue Reading –
A customer centric culture is essential in delivering amazing customer experiences. This podcast walks you through the steps of defining and creating your ideal culture that will allow your staff to work with customers in the best possible way.Continue Reading –
Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This podcast episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this,Continue Reading –