Transforming the Customer Experience


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 Podcast-TitlePodcasts to inspire Leaders in Business with strategies to increase profits and build a loyal customer base!

Transforming the Customer Experience is a weekly podcast created for YOU, the business leader, owner, and manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute or down time, this is the place for you. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting and keeping new customers and increasing your profits!

My Latest Podcasts

Episode 11 – Five Steps to Building a Better Customer Experience Through Better Service

These five basic steps to better customer service are the pillars to building better experience for your customers. This podcast explains each step in detail and how to work with your staff to actively engage with you, your company, and your customers. Using these five steps as a foundation will

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Episode 10 – Would Your Business Survive If You Doubled Your Sales in One Year?

Everyone dreams of more customers, more sales, more profits. But would your business survive that growth? This podcast walks you through the dream of growth and helps you take a hard look at the areas you need to consider focusing on to be sure you grow effectively and don’t ever

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Episode 8 – Preparing Your Teams to Transform the Customer Experience

Preparing your teams to improve and transform the customer experience is key. Most companies get it wrong. This podcast episode walks you through step by step how to preframe your initiative to get your teams in the right mindset by letting them know why your company is focusing on this,

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