Transforming the Customer Experience

Podcasts

Home/Podcasts

 Podcasts to inspire the C-Suite and Leadership Teams with strategies to increase profits and build a loyal customer base!

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina Evey shares strategies, techniques, tips, and mindsets necessary to implement a successful Customer Experience initiative in your company. This podcast was created for YOU- the C-Suite executives, Directors, Owners, and Leadership Teams looking to grow your loyal customer base and increase sales. If you are looking for RELEVANT and ACTIONABLE advice to unite your Leaders and Staff around driving organic growth in your organization, this is the podcast for YOU!

SaveSave

My Latest Podcasts

Episode 023 – The Difference Between Customer Success and Customer Experience

Shownotes…

I am going to be delivering a webinar later this week for a partner and our initial conversations were around moving from Customer Success to Customer experience.

It seems that Customer Success has a wide range of definitions, as does Customer Experience. So I thought it was important to differentiate the

Continue Reading –

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Shownotes…

Listening to customers is the goal
Data drives a lot of CX work
Conversations give you the reasons BEHIND the data
Focus groups are a great way to have conversations
General fishing, proposed changes, specific topic focus
Feed off the energy and questions from the group
Uncover questions, priorities,

Continue Reading –

Episode – 019 Tips for Customer Service Week 2018

Tips on How to Celebrate Customer Service Week 2018

Customer Service Week spans October 1 through 5 this year.

Customer Service week is the designated week to celebrate the folks in your company who work with customers and build strong relationships with them. These are the people your customers associate with your

Continue Reading –

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Shownotes…

Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine.

Lifeless, automated, and robotic responses kill the Customer Experience.

Empathy drives connection in relationships. Empathy is the art of understanding and acknowledging a customer’s feelings and needs before trying to find a solution that meets them. When

Continue Reading –

Episode 010 – The Last Impression of CX Counts More Than You Realize

Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes…

 

You never get a second chance to make a first impression

The last impression needs as much focus as every other point in the customer journey.

The last impression of their last interaction stays with them until the next time they

Continue Reading –
"/*" "/*"