Transforming the Customer Experience

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 Podcasts to inspire the C-Suite and Leadership Teams with strategies to increase profits and build a loyal customer base!

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina Evey shares strategies, techniques, tips, and mindsets necessary to implement a successful Customer Experience initiative in your company. This podcast was created for YOU- the C-Suite executives, Directors, Owners, and Leadership Teams looking to grow your loyal customer base and increase sales. If you are looking for RELEVANT and ACTIONABLE advice to unite your Leaders and Staff around driving organic growth in your organization, this is the podcast for YOU!

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My Latest Podcasts

Episode 007 – CX Depends on Hiring Right

Hiring Right – Episode Number 007 Shownotes…

So much of this work is dependent on hiring the right people to execute the desired customer experience. If you have people that aren’t concerned about customer service and making the customer happy enough with their experience doing business with you, then you have a

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Episode 005 – CX From the Customer Perspective

Shownotes…

Customer Perspective is really the only thing that matters in any Customer Experience work.
I know that you are doing what you think is best for your business and your customer. I know that most of you, simply because you are listening to this podcast, are looking to create

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Episode 004 – It’s All About the Money

Episode 4 – It’s All About the Money

Shownotes:

Money and profits – not bad words
CX is now recognized as the tipping point

in 2014, 89% of companies planned to use CX as their primary competition platform by 2016. It’s 2018 now… that means that 89% of companies are aware

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Episode 003 – Integrating Your Core Values Into the Customer Experience

Shownotes…

Core Values Build the Company Culture into the Customer Experience

Core values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community.
Core values should be unique to your company.
Core values provide the framework to help

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Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Shownotes…

In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX.

The Culture definition describes the environment created to achieve that mission and vision. 

This will be something that your staff will FEEL… not have to be shown a mission statement. 

Understand that your staff

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