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Episode 14 – Telephone Skills That Improve the Customer Experience and Satisfaction

Almost every company in the world interacts with customers on the phone to some extent. But how many do it WELL? This podcast shares proven methods that will present your company in the most professional manner anytime a customer calls. The way you work with customers and callers over the phone forms an impression about your level of caring, knowledge, and professionalism. Let your phone skills show you value customer service within your organization. Listen here…

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