Episode 13 – How Transparency Impacts the Customer Experience
Transparency is a key component of both the customer experience and effective leadership. Transparency is the ability to let customers know what you are capable of, the best pricing you can give, and the results you can provide. True transparency is letting your prospects and customers know they might not get the outcome they expect. Transparency in leadership relies on the trust you’ve built with your teams. This podcast explains how to build that trust and get your team to support your initiatives to improve your customer experience.