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Discover How to Keep 70% of Your Customers that You Don’t Even Know are Leaving Your Business!
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- How to make more money with the customers you already have
- How to save up to 20% of new customer acquisition costs
- How to keep 70% of your customers buying from you
(instead of going to your competition!)
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Discover How to Keep 70% of Your Customers that You Don’t Even Know are Leaving Your Business!
Claim these free videos to learn...
- How to make more money with the customers you already have
- How to save up to 20% of new customer acquisition costs
- How to keep 70% of your customers buying from you
(instead of going to your competition!)
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What do you think when you do business with a place that blames it staff specifically when something goes wrong? Yes, we know someone messed up, but does that particular person need to be singled out?
Here are my thoughts on that……… Please comment below and share yours…..
Kristina nice post. As you mentioned it really doesn’t matter to the client who made the mistake, but more importantly how it can be prevented in the future. I had weekly meetings with my staff where we openly discussed issues that had occurred and what could be done differently to prevent them happening in the future. I never mention names of staff members that made mistakes. It’s all about team effort and learning.