Did Bad Customer Service Come Through at the Grammys?
Bad customer service is EVERYWHERE!!! Even at the Grammys!
Okay, I’ve just got to get it off my chest…. Something has really been bugging me about last night Grammy Awards.
The music was awesome, the dresses and suits were (for the most part) enviable, and it seemed like a party to really celebrate the fantastic songs from the past year.
Now, keep in mind that this is a HUGE event, promoted for months ahead of time, a HUGE expense went into the venue and preparations to celebrate these artists and their accomplishments.
What am I bothered about? I’m really bothered by the unprofessionalism and lack of courtesy and respect that many of the award winners displayed during their acceptance speeches. Saying things like “I gotta go pee” and “Yeah, let’s go get drunk now” among others I think devalues the entire event, AND those of us that listen to and pay for the songs that put those artists on the stage.
I’m not saying that they need to be prim and proper, but they certainly need to display some decorum in the public eye and to value the honors they’ve received.
I figure since the Grammy foundation and the public are the customers of these artists, I felt so offended by the lack of common courtesy and respect displayed by some so prominent.
Am I making too much of this? I’d love to hear your thoughts below…
I haven't seen the Grammy's, but very good point, Kristina. If it's ok, I would like to add something, the fact is that, like in all businesses, even if you try to please ALL of your customers, unfortunately you will fail to do so. This is the point that I like to make, that the artists, the winners, by making those statements, they addressed only a part of their listeners, the young ones, those who go to concerts, buy their merchandise, cd-s, etc. In their minds, conscious or unconscious, they are the ones that matter, financially.
You know Cris, that is an excellent point. You are so right in that you can't be all things to all people and that they most likely did relate to their target market. That is something that all businesses need to keep in mind - you need to identify your target market, connect with them, develop a relationship with them, and deliver what they are telling you they'll pay for. But, I'm still going to hold true to my soapbox of minding your manners at public award ceremonies. :-) I know, I'm a mom and I can't shake my good manner's rule. Thanks for commenting Cris and I hope to see more of them. I love healthy dialogue. Cheers to you!
I didn't watch the Grammy's but this is a very interesting perspective. How easy it is to lose perspective on why we're successful and become entitled. I will never watch another award ceremony like this again without thinking about your post. Jeremy
Hi Jeremy, Thanks for the comment. I hope I haven't ruined future awards ceremonies for you :-) I think you are spot on by using the word "entitled." It seems that because some have won awards, they feel they are entitled to act anyway that they choose. But, in hindsight, it was only a select few, but it's amazing how a few can leave such a sour taste in our mouths. Thanks for stopping by. Please comment again soon! Cheers! Kristina