http://www.kristinaevey.com/customer-service/who-comes-first-the-physical-customer-or-the-phone-customer/ Improving Customer Service & Training Tue, 07 Sep 2010 16:38:20 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.kristinaevey.com/customer-service/who-comes-first-the-physical-customer-or-the-phone-customer/comment-page-1/#comment-244 Louise Thu, 28 Jan 2010 13:56:15 +0000 http://www.kristinaevey.com/?p=267#comment-244 I'm more of a "first in, first out" girl, and since the customer on the phone was there first, he/she should be served first. Obviously there is a gray area, but just because you're "in a hurry" doesn't mean you should be prioritized over the customer on the phone -- he/she might be in a hurry too. I’m more of a “first in, first out” girl, and since the customer on the phone was there first, he/she should be served first. Obviously there is a gray area, but just because you’re “in a hurry” doesn’t mean you should be prioritized over the customer on the phone — he/she might be in a hurry too.

]]> http://www.kristinaevey.com/customer-service/who-comes-first-the-physical-customer-or-the-phone-customer/comment-page-1/#comment-243 Deborah Richmond Wed, 27 Jan 2010 22:36:42 +0000 http://www.kristinaevey.com/?p=267#comment-243 I do definitely like to when the clerk takes care of the customer in the store first. It is rather annoying to have to wait while they finish a long conversation. I like your suggestion of how to handle the situation. I do definitely like to when the clerk takes care of the customer in the store first. It is rather annoying to have to wait while they finish a long conversation. I like your suggestion of how to handle the situation.

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