Comments on: Make Your Customers Happy by Helping Out in a Bad Situation http://www.kristinaevey.com/customer-service/make-your-customers-happy-by-helping-out-in-a-bad-situation/ Improving Customer Service & Training Fri, 06 Jan 2012 08:01:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Kristina Evey http://www.kristinaevey.com/customer-service/make-your-customers-happy-by-helping-out-in-a-bad-situation/comment-page-1/#comment-204 Kristina Evey Mon, 26 Oct 2009 16:28:36 +0000 http://www.kristinaevey.com/?p=149#comment-204 You are absolutely right, Ken. Their training is designed into the process of creating a memorable experience. You are absolutely right, Ken. Their training is designed into the process of creating a memorable experience.

]]> By: Ken Trupke http://www.kristinaevey.com/customer-service/make-your-customers-happy-by-helping-out-in-a-bad-situation/comment-page-1/#comment-203 Ken Trupke Sat, 24 Oct 2009 03:44:01 +0000 http://www.kristinaevey.com/?p=149#comment-203 Perfect service execution by the Venitian! It sounds like some great training and friendly hiring has given them a first-class customer-focused staff. On the surface they "lost" $250 by continuing to give you the discounted rate, but 1) their marginal cost is well below $99, 2) you spent additional money in the restaurant, 3) you told all your friends this story, 4) you wrote the story for the blogosphere, and 5) Where will you stay the NEXT time you're in Vegas? :) Perfect service execution by the Venitian!

It sounds like some great training and friendly hiring has given them a first-class customer-focused staff.

On the surface they “lost” $250 by continuing to give you the discounted rate, but 1) their marginal cost is well below $99, 2) you spent additional money in the restaurant, 3) you told all your friends this story, 4) you wrote the story for the blogosphere, and 5) Where will you stay the NEXT time you’re in Vegas? :)

]]>