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	<title>Comments on: Guest Blog Post &#8211; The Customer Centric Leader</title>
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	<description>Improving Customer Service &#38; Training</description>
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		<title>By: Employees&#8217; Wish List to Customer Service Leaders &#124; The People Equation</title>
		<link>http://www.kristinaevey.com/customer-service/guest-blog-post-the-customer-centric-leader/comment-page-1/#comment-272</link>
		<dc:creator>Employees&#8217; Wish List to Customer Service Leaders &#124; The People Equation</dc:creator>
		<pubDate>Fri, 19 Feb 2010 14:49:40 +0000</pubDate>
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		<description>[...] post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, &#8220;What would front-line customer service [...]</description>
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