What do you think when you do business with a place that blames it staff specifically when something goes wrong? Yes, we know someone messed up, but does that particular person need to be singled out?
Here are my thoughts on that……… Please comment below and share yours…..
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January 6, 2012
by: Kristina Evey • Customer Experience Management, customer satisfaction, upset customers
January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction
December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction
September 16, 2011
by: Kristina Evey • Customer service
January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction
December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction
September 16, 2011
by: Kristina Evey • Customer service
March 17, 2011
by: Kristina Evey • Customer service, customer feedback, customer intimacy, improve customer service
December 14, 2010
by: Kristina Evey • Customer service, cultural mindset, good customer service, improve customer service
November 29, 2010
by: Kristina Evey • Customer Experience Management, good customer service, improve customer service
November 22, 2010
by: Kristina Evey • Customer service, customer satisfaction, good customer service, improve customer service
September 29, 2010
by: Kristina Evey • Customer service, good customer service, improve customer service
Comments
Kristina nice post. As you mentioned it really doesn’t matter to the client who made the mistake, but more importantly how it can be prevented in the future. I had weekly meetings with my staff where we openly discussed issues that had occurred and what could be done differently to prevent them happening in the future. I never mention names of staff members that made mistakes. It’s all about team effort and learning.
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