Comments on: Can You Use Social Media To Reach More of Your Customers? http://www.kristinaevey.com/customer-service/can-you-use-social-media-to-reach-more-of-your-customers/ Improving Customer Service & Training Tue, 07 Sep 2010 16:38:20 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Deborah Richmond http://www.kristinaevey.com/customer-service/can-you-use-social-media-to-reach-more-of-your-customers/comment-page-1/#comment-207 Deborah Richmond Mon, 09 Nov 2009 14:13:25 +0000 http://www.kristinaevey.com/?p=160#comment-207 Listening for comments about your company on social media is definitely good for a business. Rather than be afraid someone will say something negative, you're right, companies can address the problem and communicate to their audience that they do care about customer grievances and want to solve issues that might arise. Listening for comments about your company on social media is definitely good for a business. Rather than be afraid someone will say something negative, you’re right, companies can address the problem and communicate to their audience that they do care about customer grievances and want to solve issues that might arise.

]]> By: John Moore http://www.kristinaevey.com/customer-service/can-you-use-social-media-to-reach-more-of-your-customers/comment-page-1/#comment-205 John Moore Fri, 06 Nov 2009 17:33:09 +0000 http://www.kristinaevey.com/?p=160#comment-205 Good post Kristina. The key is to always reach your customers where they are. For many, this means diving into the social media waters. While I hate sounding spammy, I would encourage your readersto check out a recent post that provides a high-level framework for a 2010social media plan: http://johnfmoore.wordpress.com/2009/11/05/your-2010-social-media-plan-pull-up-a-chair/ Is it perfect? No. It will be fleshed out over the next few weeks, I hope you find it useful. John Good post Kristina. The key is to always reach your customers where they are. For many, this means diving into the social media waters. While I hate sounding spammy, I would encourage your readersto check out a recent post that provides a high-level framework for a 2010social media plan:

http://johnfmoore.wordpress.com/2009/11/05/your-2010-social-media-plan-pull-up-a-chair/

Is it perfect? No. It will be fleshed out over the next few weeks, I hope you find it useful.

John

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