Customer Service – The POSITIVE Impact
The POSITIVE Impact of Customer Service…
I typically let you know how much poor customer service is COSTING your company.
This week, my news is much more positive and I can show you to make them work for you. So, here’s the low down…
70% of customers cite the MAIN reason they stop doing business with a company is ONLY because of how they were treated. They were ignored, treated rudely or indifferent, and just felt like they didn’t matter to the company. So, they left. Those 70% are looking for companies to treat them well. Companies like YOURS!
A 2% increase in customer retention has as much of an impact on your bottom line as cutting costs by 10%.
Almost 9 out of 10 consumers say they’d pay more to ensure a superior customer experience. – American Express, 2011
Some studies suggest that they’d pay up to 24% more for that superior experience.
70% of the buying experience is directly tied to how the customer feels they are being treated. – McKinsey
“A man without a smiling face should not open a shop“- Chinese Proverb
So I’ve got just what you need to get started having these numbers impact your business in a positive way by showing you what you need to start improving that service customers are so desperately looking for.
By the way, the most requested improvement (40%) in the buying experience was …. wait for it…. BETTER HUMAN SERVICE.
Okay, enough with the numbers. You get the point. You need to work with your teams to engage, connect, and work with customers in a way that impresses and delights them.
The best part is… you don’t have to figure any of it out on your own! I’ve done the work for you and outlined exactly how to improve the service your staff delivers to drive your customer loyalty numbers and profits higher than ever before.
Want happy and smiling employees that customers WANT to work with? This package shows you how to make that happen.
Want to be sure your customers are getting CONSISTENT great service? This program shows you how.
Now, I have sold this package for $167, but I’m especially grateful that you’ve been part of my community and am lowering the price to just $67 for one week only. This is your chance to grab it before the price goes up again.
I’ve also sweetened the deal to include some great bonuses that are guaranteed to give you tools and strategies to kick up your customer service more than you’d expect.
Remember the retail adage – customers remember the service a lot longer than they remember the price.
Helping you focus on your customers,