Small business owners are recognizing that delivering excellent customer service impacts their bottom line.
I was at a business conference last weekend and found it interesting that so many business leaders and owners were a bit surprised to realize the financial impact that delivering excellent customer service can make in their business – either positively or negatively.
Train your staff well. Ingrain it into the DNA of your culture that the customer is the most important person in your business. They are the ones paying your salaries and covering your business costs.
I’d love to hear your comments…….
On a side note, which would you prefer to see on this blog….. video posts, written posts… combination of the two?