Comments on: Making the Extra Effort Creates an Experience – Part 2 http://www.kristinaevey.com/customer-satisfaction/making-the-extra-effort-creates-an-experience-part-2/ Improving Customer Service & Training Fri, 06 Jan 2012 08:01:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Norina Cadili http://www.kristinaevey.com/customer-satisfaction/making-the-extra-effort-creates-an-experience-part-2/comment-page-1/#comment-340 Norina Cadili Fri, 05 Mar 2010 14:49:34 +0000 http://www.kristinaevey.com/?p=519#comment-340 Kristina, Thank you for taking the time to recognize the great associates at the JW Grand Rapids. This encouragement is motivating and appreciated by everyone who takes it to the next level in service each and every day. Norina Kristina,

Thank you for taking the time to recognize the great associates at the JW Grand Rapids. This encouragement is motivating and appreciated by everyone who takes it to the next level in service each and every day.

Norina

]]> By: Kristina Evey http://www.kristinaevey.com/customer-satisfaction/making-the-extra-effort-creates-an-experience-part-2/comment-page-1/#comment-339 Kristina Evey Fri, 05 Mar 2010 14:38:38 +0000 http://www.kristinaevey.com/?p=519#comment-339 Thanks for the comment, Joe. I always like to hand out kudos whenever possible because so many customers are much more likely to complain rather than compliment. I'm also very pleased that you are going to pass the compliment along to your staff. Compliments serve as reward for the desired action and give those performing the job the satisfaction of knowing they are making a difference. Thanks for the comment, Joe. I always like to hand out kudos whenever possible because so many customers are much more likely to complain rather than compliment. I’m also very pleased that you are going to pass the compliment along to your staff. Compliments serve as reward for the desired action and give those performing the job the satisfaction of knowing they are making a difference.

]]> By: Joe Doa http://www.kristinaevey.com/customer-satisfaction/making-the-extra-effort-creates-an-experience-part-2/comment-page-1/#comment-338 Joe Doa Fri, 05 Mar 2010 14:14:26 +0000 http://www.kristinaevey.com/?p=519#comment-338 Ms Evey, Thank you for the wonderful comment about your parking experience with us at the JW. We are always looking to anticipate any guest needs and make the process as seamless as possible. I will pass this on to our staff. I Look forward to seeing you again. Thanks! Joe Doa Parking Supervisor JW Marriott Grand Rapids Ms Evey,

Thank you for the wonderful comment about your parking experience with us at the JW. We are always looking to anticipate any guest needs and make the process as seamless as possible. I will pass this on to our staff. I Look forward to seeing you again. Thanks!

Joe Doa
Parking Supervisor
JW Marriott Grand Rapids

]]> By: Kristina Evey http://www.kristinaevey.com/customer-satisfaction/making-the-extra-effort-creates-an-experience-part-2/comment-page-1/#comment-336 Kristina Evey Thu, 04 Mar 2010 20:11:18 +0000 http://www.kristinaevey.com/?p=519#comment-336 George, Thanks for the comment. It truly does come down to that extra "One Degree" that sets companies apart. Even something small like calling people by their name makes a big impact on the experience we provide our customers. I hope you come back to this site again and am looking forward to your future comments. Best regards, Kristina George,

Thanks for the comment. It truly does come down to that extra “One Degree” that sets companies apart. Even something small like calling people by their name makes a big impact on the experience we provide our customers.

I hope you come back to this site again and am looking forward to your future comments.

Best regards,
Kristina

]]> By: George Aquino http://www.kristinaevey.com/customer-satisfaction/making-the-extra-effort-creates-an-experience-part-2/comment-page-1/#comment-334 George Aquino Thu, 04 Mar 2010 16:26:11 +0000 http://www.kristinaevey.com/?p=519#comment-334 Kristina, Thank you so much for noticing the little touches our associates do. We always talk about giving that extra "One Degree" at the JW and comments such as yours are the reason we keep trying to make a lasting impression - one degree at a time. Let's meet for coffee some time. Congratulations on your vibrant website. GA Kristina,

Thank you so much for noticing the little touches our associates do. We always talk about giving that extra “One Degree” at the JW and comments such as yours are the reason we keep trying to make a lasting impression – one degree at a time.

Let’s meet for coffee some time. Congratulations on your vibrant website.

GA

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