Comments on: Ask Your Customers Why They are Leaving, Don’t Hold Them Hostage http://www.kristinaevey.com/customer-retention/ask-your-customers-why-they-are-leaving-dont-hold-them-hostage/ Improving Customer Service & Training Fri, 06 Jan 2012 08:01:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sophia http://www.kristinaevey.com/customer-retention/ask-your-customers-why-they-are-leaving-dont-hold-them-hostage/comment-page-1/#comment-337 Sophia Thu, 04 Mar 2010 20:20:02 +0000 http://www.kristinaevey.com/?p=547#comment-337 That is such a great analogy! I would be more than irate if someone wouldn't let me leave their store. It gets me so very irritated when I can't get off those lists either. I guess they figure that if they can throw every obstacle they can at us not to leave, we'll give up and still see all of their ads and promos. Ugh! I just hit delete and don't even bother reading them. Very good post. I agree with Frank - you should send this to those you were unsubscribing from. That is such a great analogy! I would be more than irate if someone wouldn’t let me leave their store.

It gets me so very irritated when I can’t get off those lists either. I guess they figure that if they can throw every obstacle they can at us not to leave, we’ll give up and still see all of their ads and promos. Ugh! I just hit delete and don’t even bother reading them.

Very good post. I agree with Frank – you should send this to those you were unsubscribing from.

]]> By: Frank M. http://www.kristinaevey.com/customer-retention/ask-your-customers-why-they-are-leaving-dont-hold-them-hostage/comment-page-1/#comment-335 Frank M. Thu, 04 Mar 2010 19:46:05 +0000 http://www.kristinaevey.com/?p=547#comment-335 It may be helpful for those difficult-to-unsubscribe companies if you would send them this blog article. It may ease future efforts for others who will unsubscribe sometime later, and it may provide opportunity for the company to examine its overall customer-service practices. If a company can provide reasons for customers to spend more worthwhile time on the web site or in an actual store location, customers will want to stay involved. Keeping them from leaving seems like a negative and last-ditch approach when compared to creating reasons and opportunities for them to become additionally involved. It may be helpful for those difficult-to-unsubscribe companies if you would send them this blog article. It may ease future efforts for others who will unsubscribe sometime later, and it may provide opportunity for the company to examine its overall customer-service practices.

If a company can provide reasons for customers to spend more worthwhile time on the web site or in an actual store location, customers will want to stay involved. Keeping them from leaving seems like a negative and last-ditch approach when compared to creating reasons and opportunities for them to become additionally involved.

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