“Why are customers impatient and upset when I’m trying to do what I can for them?” It’s all about setting the customer expectation. When you do it right, it leads to a better experience for them and makes life much easier for you. Here is a short video explaining how one orthodontic office did a [Read More]
October 19, 2010
Hire Right – Crucial for Customer Service and Satisfaction
Hiring the right people is the single most important factor in delivering the best customer service. In this video, I explain why and what you need to take into consideration…….. How has your hiring process helped or hindered the service your company delivers?
September 28, 2010
Personal Touches Win Business Every Time
Customer service training should always include the personal touch and being on the lookout for the little things that make a difference to your customers. I interviewed a fellow attendee at a recent conference about the things that bring her back to a business and the things that will drive her away. Lain will tell [Read More]