Archive for upset customers
Take Problem Resolution to the Next Level to Increase Customer Loyalty
Customer service often requires proper handling of mistakes. We all make mistakes. Admit it, you do. Your company does as well. And, although we all have those customers who are inconsolable when we makes mistakes, you’ll find that most customers are fairly understanding of the mistake when you handle it properly and make it better [...]
Empathy Counts with Upset Customers
Managing upset customers revolves around one thing – empathy. Instead of offering solutions first, identify with your customer and recognize that they are upset about the inconvenience and hassle in fixing the issue much more so than the issue itself. Also, remember that the issue itself does not define you or your company, the way [...]
