Archive for upset customers

Take Problem Resolution to the Next Level to Increase Customer Loyalty

Customer service often requires proper handling of mistakes. We all make mistakes.  Admit it, you do.  Your company does as well.  And, although we all have those customers who are inconsolable when we makes mistakes, you’ll find that most customers are fairly understanding of the mistake when you handle it properly and make it better [...]

Empathy Counts with Upset Customers

Managing upset customers revolves around one thing – empathy.  Instead of offering solutions first, identify with  your customer and recognize that they are upset about the inconvenience and hassle in fixing the issue much more so than the issue itself. Also, remember that the issue itself does not define you or your company, the way [...]

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Take Problem Resolution to the Next Level to Increase Customer Loyalty

January 6, 2012
by: Kristina EveyCustomer Experience Management, customer satisfaction, upset customers

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina EveyCustomer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina EveyCustomer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina EveyCustomer service

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina EveyCustomer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina EveyCustomer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina EveyCustomer service

Customer Intimacy – What is it About Our Product?

March 17, 2011
by: Kristina EveyCustomer service, customer feedback, customer intimacy, improve customer service

Customer Service Provides Value

December 14, 2010
by: Kristina EveyCustomer service, cultural mindset, good customer service, improve customer service

Small Stores Trump Big-Box Stores in Service

November 29, 2010
by: Kristina EveyCustomer Experience Management, good customer service, improve customer service

Celebrate and Share Your Customer Service Efforts – with Worms

November 22, 2010
by: Kristina EveyCustomer service, customer satisfaction, good customer service, improve customer service

“Mom, She Talked to ME!”

September 29, 2010
by: Kristina EveyCustomer service, good customer service, improve customer service