Transforming the Customer Experience
Improving The Customer Experience Through Excellent Service & Training
We Were Good at Dating, But Terrible at the Marriage Part. They Left Us For Someone Else. No, this isn’t part of a marriage counseling session or a relationship reality show, but it is the reality that many of you face. The really scary part is that many of you may not even realize that [Read More]
As a business coach for companies, both large and small, that want to deliver a customer service experience to bring in more money from their customers, I’m often asked “Where do I begin?” It’s just like eating an elephant… One step at a time. Successful companies follow seven systematic steps when 1. Developing a complete [Read More]
by Don Beery The world is accelerating. University students getting younger every year (or maybe I’m just getting more… uh, seasoned). And your elementary-aged child is gaining a valuable business education. Specifically here’s what your 8 year old is learning about business in grade school. 1. Trading sandwiches This complex transaction occurs daily in cafeterias [Read More]
I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer service or providing a great customer service experience. My intention was to purchase a gift certificate for a client of mine for her birthday. When I walked in, there were four nail techs working on [Read More]
Your goal is to set your small business apart from the competition. If you’ve been a reader of this blog for any length of time, you know that I’m going to say it’s all about the customer service experience you deliver. Here’s a lesson I recently gave on how to do just that. I recently [Read More]
Handling customer issues is one thing. Handling customer issues in the world of social media is something else entirely. No one likes to receive criticism, but you can turn it around and win both the loyalty of the complaining customer and those watching when you handle things correctly in the transparent world of Facebook, Twitter, [Read More]
Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to really make that connection one that makes the news and touches hearts. Luka is a little boy at the age of 7, but is the customer in this case. He saved up all of his [Read More]
Sometimes even good customer service isn’t enough – especially when you have a great service experience to compare it to. Last month I decided to channel my “Martha Stewart-ness” and make lasagne for my family. I went to the Family Fare supermarket in my area and bought all of the necessary ingredients. As usual, it [Read More]
Improving customer service and the customer service experience is something that both small businesses and large companies are always trying to do. The great thing is that the answer on how to do that comes from one source – your customers. Asking your customers questions about the way they do business with you will gain [Read More]
Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!
