Archive for Social media
Let Your Customers Drive Your Business Plan
Chris Voss, a Social Media Consultant, posted the following video on his blog and I wanted to be sure to pass it along. It goes over many of the things that we’ve discussed here regarding letting your customers help you shape your business model. Enjoy!
Increase Customer Loyalty Through Social Media
Just a quick note on a blog post I ran across today….. A gentleman wrote a blog post about loyalty marketing. He had an anecdote regarding a car rental tweet that earned the loyalty of a new customer. “Chris Brogan, one of the social media mavens that I thoroughly respect and actually like too, told [...]
Can You Use Social Media To Reach More of Your Customers?
Are you looking for the newest way to connect with your customers? Well, since you are on the internet reading this post, you have access to the newest way companies are taking initiative to interact with their customers – Social Media. Facebook and Twitter are the top two players in the social media world. These [...]
We Are All in Sales….. Like It or Not
The perception of your company’s customer service is only as strong as it’s weakest link. Where ever that weak link is, that is the point where your customer will make the decision to stay with you or go elsewhere. Today I’d like to address a point that so many of us forget from time to [...]
Resolutions for Excellent Customer Service
Customer service “Our second resolution is for businesses, including the Craig Daily Press: Remember how important customer service is to success. Many local businesses have worked in 2008 to boost up customer service, but there always is room for improvement in this area. We urge everyone to keep moving forward in delivering excellent customer service, [...]
Keep Social Networking Sites in Mind When Handling Your Customers
The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to show how powerful social networking sites actually are. Keep in mind the statistics…. Happy customers tell four to five people about their experiences. On the other hand, dissatisfied customers tell nine to twelve people about [...]
