Archive for sales and marketing
I was asked to review an article post written by a colleague in my field. The premise was that customer loyalty is a thing of the past. His point was that consumer demographics have changed, the economic situation has created a different mindset, and that while customers are looking to form relationships, we, as business [...]
January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction
December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction
September 16, 2011
by: Kristina Evey • Customer service
March 17, 2011
by: Kristina Evey • Customer service, customer feedback, customer intimacy, improve customer service
December 14, 2010
by: Kristina Evey • Customer service, cultural mindset, good customer service, improve customer service
November 29, 2010
by: Kristina Evey • Customer Experience Management, good customer service, improve customer service
November 22, 2010
by: Kristina Evey • Customer service, customer satisfaction, good customer service, improve customer service
September 29, 2010
by: Kristina Evey • Customer service, good customer service, improve customer service