September 9, 2010

Is Customer Loyalty Unattainable?

I was asked to review an article post written by a colleague in my field. The premise was that customer loyalty is a thing of the past. His point was that consumer demographics have changed, the economic situation has created a different mindset, and that while customers are looking to form relationships, we, as business [Read More]

Filed Under: Customer Experience Management, Customer loyalty, Customer service, sales and marketing Tagged With: , , 2 Comments