Archive for sales and marketing

Is Customer Loyalty Unattainable?

I was asked to review an article post written by a colleague in my field. The premise was that customer loyalty is a thing of the past. His point was that consumer demographics have changed, the economic situation has created a different mindset, and that while customers are looking to form relationships, we, as business [...]

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Kristina Evey - Transforming the Customer Experience on Facebook

Take Problem Resolution to the Next Level to Increase Customer Loyalty

January 6, 2012
by: Kristina Evey • Customer Experience Management, customer satisfaction, upset customers

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina Evey • Customer service

Use These CRM Software/Skills to Win Customer Loyalty

January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction

Customer Service “Foul” – Chance for Redemption or Failure?

September 16, 2011
by: Kristina Evey • Customer service

Customer Intimacy – What is it About Our Product?

March 17, 2011
by: Kristina Evey • Customer service, customer feedback, customer intimacy, improve customer service

Customer Service Provides Value

December 14, 2010
by: Kristina Evey • Customer service, cultural mindset, good customer service, improve customer service

Small Stores Trump Big-Box Stores in Service

November 29, 2010
by: Kristina Evey • Customer Experience Management, good customer service, improve customer service

Celebrate and Share Your Customer Service Efforts – with Worms

November 22, 2010
by: Kristina Evey • Customer service, customer satisfaction, good customer service, improve customer service

“Mom, She Talked to ME!”

September 29, 2010
by: Kristina Evey • Customer service, good customer service, improve customer service