Archive for internal customers

Dear Employer, Your Staff Has a Wish List…..

Dear Employer,
It’s us… your staff.  You’ve been talking a lot about serving our customers well and doing everything we can to retain their business based on service. You’ve told us that we can differentiate ourselves from our competitors through service.  Our customer service skills can certainly be fine tuned to make our customers fall in [...]

Be Customer-Centric: Both Internally and Externally

Everyone knows the buzzword and implications of being “Customer Centric.”  It means to focus on your customers and keep your customers in mind when evaluating processes and products within your organization.  And, everyone knows that without our customers, we would not be in business at all.
However, what many companies fail to remember is that they [...]

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