Archive for good customer service
5 Star Customer Service at the Apple Orchard
Small businesses have just as much to gain by superior customer service as large companies do. I was out today with my three children finishing up some last minute school supply shopping (yes, I am that mom). We took a route home that would take us by the Schwallier’s Apple Orchard where our family makes [...]
Loyal Customer Relationships – Do You Derail It Before You Even Start?
Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after the initial contact. Customer service is connecting the person with the product. It’s about making sure that clients know that we value their business, even if they have not yet had a business transaction with [...]
Telephone Skills Relating to Customer Service
Can customer satisfaction and retention really be impacted by the telephone skills we display? Using the phone for business is a necessity across all industries. Anyone who is in business has some percentage of their business coming through the phone, whether it is the initial phone contact to inquire about your products and services, or [...]
Customer Service Skills Make an Impact on Profits
Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference last weekend and found it interesting that so many business leaders and owners were a bit surprised to realize the financial impact that delivering excellent customer service can make in their business – either positively [...]
What Responsiblity Does the Customer Have in Service?
Are customers responsible for the service they receive? Unless you’ve been living in a literal cave for the past few days, you’ve all heard about Steven Slater. He’s the Jet Blue airline attendant who blew his stack when a passenger “allegedly” deliberately hit his head with her oversized bag as he was trying to help [...]
EVERYTHING Counts in Customer Satisfaction
The other day my husband and I were driving down the street and we passed a local oil & lube shop. I made the comment that I like that place because they always have cute sayings on their marquee to get people to come and do business with them. The funniest was one they had [...]
Customer Service Impacting Stock Performance?
Deliver excellent customer service and experiences, watch your stock value rise! Finance has historically been a bit removed from the overall focus on Customer Experience Management, improving customer service, and the customer retention rates. The bottom line and stock performance have been exact measurable benchmarks that they can report to the shareholders and management. Lately, [...]
Customer Satisfaction and Service Lessons Taught by my Hairdresser
As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about customer satisfaction,customer service skills, and training. She really makes it a wonderful customer experience. I realized why I’ve stayed with the same hair stylist for more than 7 years…… I ALWAYS leave with a smile [...]
Service Can Overcome Unrelated Customer Complaints
This week I’ve been traveling with my family across the midwest to the East Coast. Along the way, we’ve been staying at Hampton Inn every evening because we like the price, the consistency of quality, friendliness of staff, and the great continental breakfasts. Any hotel chain that can provide a breakfast spread that delights each [...]
Practice Some Charity to Your Staff Today
We all like to indulge a bit from time to time. Why not indulge your teams and staff today? Give everyone a day off, an hour off, or buy them lunch when they don’t expect it. Take everyone out to the movies or an event. The point is to make everyone feel special. Yes, it [...]
