Archive for good customer service
Service Can Overcome Unrelated Customer Complaints
This week I’ve been traveling with my family across the midwest to the East Coast. Along the way, we’ve been staying at Hampton Inn every evening because we like the price, the consistency of quality, friendliness of staff, and the great continental breakfasts. Any hotel chain that can provide a breakfast spread that delights each [...]
Practice Some Charity to Your Staff Today
We all like to indulge a bit from time to time. Why not indulge your teams and staff today? Give everyone a day off, an hour off, or buy them lunch when they don’t expect it. Take everyone out to the movies or an event. The point is to make everyone feel special. Yes, it [...]
How to Make Your Customers WANT to Give You Money
I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the experience we all desire to create for our customers. by Laura Petrolino In these tough economic times, it may seem like a false hope to create an environment where your customers not only freely pay [...]
Are Thank You Notes to Business Customers Silly?
Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m not an expert runner (except in my own mind), I usually go to a department store, try on a few shoes, and buy a pair at a reasonable price. This time, I took the advice [...]
What Can Your Business Learn From a Carpet Cleaner?
While I was having my morning coffee and watching the first few minutes of a talk show to start my day, there was a commercial for Modernistic Cleaning. Modernistic Cleaning is a Michigan based carpet, upholstery, and tile cleaning company. The thing that struck me about this particular commercial is that they featured the “Voice [...]
Integrity Builds Customer Satisfaction, Service, and Loyalty
Customer loyalty is a direct result of the integrity displayed by the company. Integrity – adherence to moral and ethical principles; soundness of moral character; honesty. In the business world today, integrity is something that we hope to find in the companies that we interact with. The successful companies are those that have integrity as [...]
Trying to be Nice CAN Cause Distress
I gave a presentation on communication last week and had an interesting conversation regarding the use of words when we are trying to be helpful. We had already covered the basics of body language being 55% of the communication model, tone of voice being 38%, and the words we use accounting for 7% of our [...]
Complete the Puzzle for Better Customer Service
I recently had an issue where I needed to hire an expert to fix the problem. It was a technical issue and the associates were very friendly and more than helpful. There were many things that had to be done and processes to be double checked before I could use the application again. My challenge [...]
Managing the Customer Experience is Good Business
Customer Experience Management is Good Business When we consider customer service and it’s basic premise, it really comes down to the fact that it’s just the right thing to do. If people pay me money for something, I can’t imagine a scenario where it wouldn’t be the right thing to be appreciative and deliver the [...]
Deliver Excellent Service Always-Value Add with Purchase Points
The ability to make each customer feel as if they are the most important customer – this is the experience customers crave. Everyone knows they are not your only customer, but if they felt that they were important to you when they last did business with your company, they will return to you. If you [...]
