Archive for external customers
Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we do need you to tell us and show us exactly what you would like us to do. How do you want us to act? Is there a specific way that we should greet our customers? [...]
Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your customers in mind when evaluating processes and products within your organization. And, everyone knows that without our customers, we would not be in business at all. However, what many companies fail to remember is that [...]
January 3, 2012
by: Kristina Evey • Customer service, customer retention, customer satisfaction
December 15, 2011
by: Kristina Evey • Customer Experience Management, Customer service, customer retention, customer satisfaction
September 16, 2011
by: Kristina Evey • Customer service
March 17, 2011
by: Kristina Evey • Customer service, customer feedback, customer intimacy, improve customer service
December 14, 2010
by: Kristina Evey • Customer service, cultural mindset, good customer service, improve customer service
November 29, 2010
by: Kristina Evey • Customer Experience Management, good customer service, improve customer service
November 22, 2010
by: Kristina Evey • Customer service, customer satisfaction, good customer service, improve customer service
September 29, 2010
by: Kristina Evey • Customer service, good customer service, improve customer service
