Archive for customer satisfaction
Take Problem Resolution to the Next Level to Increase Customer Loyalty
Customer service often requires proper handling of mistakes. We all make mistakes. Admit it, you do. Your company does as well. And, although we all have those customers who are inconsolable when we makes mistakes, you’ll find that most customers are fairly understanding of the mistake when you handle it properly and make it better [...]
Use These CRM Software/Skills to Win Customer Loyalty
Customer service, customer satisfaction, loyalty programs, customer centric, CRM …. these and countless other terms are more than familiar to business just like yours, both large and small. If you are reading this post, you are also more than likely aware of the fact that it costs up to 20 times more to acquire a [...]
Customer Relationships – Can the Online World Eliminate the Real World?
In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes into play. The discussion surrounding the way that the internet had become such a huge part of our everyday lives leads us to ask – at what point can ease of use override the need [...]
Huddles Pay Off BIG in Football and Customer Satisfaction
Successful customer service and football. What do they have in common? They both rely heavily on huddles. Think about it. In football, the huddle is when the play and strategy is discussed. It’s when they make sure that everyone has what they need to make the play and score the touchdown. The exact same thing [...]
Celebrate and Share Your Customer Service Efforts – with Worms
Customer service and satisfaction consultants often advise clients to share and celebrate our successes. It’s wonderful when someone on our team has done something far above and beyond their responsibilities to deliver excellent service for a customer. I advise clients to do this on a regular basis during every staff meeting. By sharing successes, it [...]
Hire Right – Crucial for Customer Service and Satisfaction
Hiring the right people is the single most important factor in delivering the best customer service. In this video, I explain why and what you need to take into consideration…….. How has your hiring process helped or hindered the service your company delivers?
Customer Service Week – All Done? No Way!!
So, now that you’ve received some strategies to increase your customer service and raise the satisfaction levels of your customers, now what? Keep the Momentum Going!!! Just because Customer Service Week is over, by no means should you stop paying attention to your customers. If anything you should strive to treat them better every day [...]
Increase Customer Satisfaction by Managing Expectations
Manage the Customer’s Expectations Up Front When customers first begin to do business with you, they will have their own expectations and hopes regarding your product and service delivery. The best way to make sure you are seen as reliable and deliver on promises is to educate them from the beginning what to expect from [...]
Got an Attitude About Customer Service?
Are you thinking that good customer service is a lost art these days? Many people do. I’ve found one thing that seems to be the sole driving factor as to whether or not good customer service is delivered to the satisfaction of customers – attitude. The attitude and work ethic of today’s workforce is essential. [...]
Win Customers Back by Delivering Excellent Customer Service
“We’ve had customers leave us because of a lower price, then return to us because of the better service we provided.” This is a direct quote from my interview with Todd Wilson, owner of a lawn care service. He knows that customer value the personal touch and follow up, so he is determined to be [...]
