Archive for customer retention
Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value
When clients are making requests of you, it serves your best business interest to think long term. 5% of your current customers are leaving because their friends and colleagues are telling them about the great service your competitors are providing. 9% of your customers are being lured away by your direct competitors discounts, coupons, or [...]
Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details
You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to go out to dinner. But, what factors determine where you go? In a recent poll online, many requirements were listed, but the overwhelming majority said that the smallest details raise the satisfaction levels more than [...]
Do You Tolerate Bad Service?
If you have staff in your organization that are providing poor service, you have two options – provide them the direction they need, or they need to be let go. By allowing just one staff member to provide poor service, it will become a festering problem quickly. It sends the message to your other staff [...]
What Gives “Gym Goers” More Customer Satisfaction?
There are more health clubs available than ever before to help people achieve their health and fitness goals. But, why do so many of them fail? They simply aren’t looking at their clubs from the perspectives of their customers. Here are five ways to key into the needs of your customers and keep them coming [...]
What Does it Take for Customer Satisfaction? Service with a Smile!
I went to my local mall today to do some last minute shopping. As I was passing through JC Penny to get the main part of the mall, I noticed some clothes that I liked and tried them on. As I was walking toward the counter to purchase some items, I noticed that there was [...]
Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!
For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste the local charm and uniqueness that is lost in many of the chain restaurants. Individuality is what makes the local restaurant stand out from the mass-marketed chains of steak, Italian, and All-American restaurants. Customer satisfaction [...]
Customer Satisfaction – She absolutely Will!!
This is a follow up to my last post which detailed my under-whelming experience in one branch of a large retail chain supermarket. I went to the location at which I usually do my shopping. After getting my non-perishables, I headed to the deli for, yes, more sandwich meat and a roasted chicken. I walked [...]
Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction
I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI. I asked the server about a particular dish and she went into a detailed description of it, and then told me that it tasted delicious. I then asked about a different dish described as “Greek”, received another detailed description, completed with [...]
Customer Feedback – Are you listening?
The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like and don’t like about your company and products. Many companies tailor their products and services around the feedback that their customers have given. Many clients ask me how to get the feedback. The answer is [...]
Give Customers What They Ask For and Increase Your Service
Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels. K&M Foods smartly acted on requests that were coming in from customers. An article in The News Dispatch based in Michigan City, Indiana describes how one business is listening to what the customer wants and literally delivering [...]
